The time has come, after all of the 4 page comments, for you, Springs1, to think about some things, take some things into account.
You say that you don’t mind if a server upsells you before your order. What’s the harm in a server asking you if you’d like your margarita to be a top shelf margarita when you just say a margarita on the rocks. We usually know what we’re talking about, and would rather you have a good tasting margarita than a house one.
In my post, I mentioned about the straws. You quoted that mention of straws, yet you failed to elaborate on it other than “In the chain restaurants I go to a lot, they DO bring straws”. Then you go off into a diatribe about fine dining vs. casual dining.
You’ve only quoted three people out of hundreds of thousands of consumers that happen to not like their server to be friendly. It also seems that you had to search for those quotes. Trust me, we know the limits. If someone’s on a date, we do only what needs to be done. If it’s an anniversary dinner, again, we do only what needs to be done. If it’s a family, or friends going out to eat, yes, we’re friendly and chatty with them. When people are in a bad mood, sometimes it’s the only way to make them happy.
You’d also be hard pressed to find a server who will willingly sit and chat with you after you’ve ordered your food but before it’s been entered into the POS systems. We want your food to be delivered just as fast as you want it to be delivered. We don’t want you camping because the food takes too long. We want money. Long food, regardless of who is at fault, is always ALWAYS blamed on the server, and our money suffers as a consequence.
Who are you to say that good servers don’t have time to chat when you’re slammed. Sometimes, we get caught up, slammed or not, and we have time to take a minute or two. That minute or two we spend with you isn’t going to affect how fast the expo pulls your food out of the window, or the bartender gets to the ticket to make your drink. That minute or two is in all honestly, not usually going to affect your wait time, so stop whining about it, or just tell the server you’d rather be left alone, that gives them more time to talk to the guests who actually enjoy their presence.
With the change issue. It pissed you off. Don’t come to my restaurant then. Most servers (with the exception of those who actually RUN A CASH DRAWER) are either going to round up or down on your change. If we owe you 5.06, and only give you 5 and a nickel, it’s because we don’t have time to hunt down that sole penny. Most servers don’t carry change down to the penny, and at a lot of restaurants, it’s in the menu (Jilians) that servers do NOT carry change, and that your change will be rounded up or down to the dollar. If we owe you 6.70 and we give you 7.00 back, don’t whine about it. It’s not the restaurant’s money, it’s coming out of our pocket. We turn in what is owed at the end of the night, and what is left is our money. We lose out of our money when we do that, but a lot of times, time is a factor in our change making, and we’re not going to sacrifice another guests service over a penny, or a nickel or something that most people don’t care about anyway. I’ve not had one complaint about it, and this is with me telling the guests that “Hey, I’m short about 9 cents, it’ll be a few minutes before I can hunt it down. Here’s the rest of your change from your hundred dollar bill”. Any server who changes a tip on a credit card is reprehensible and should be in jail. That’s fraud. But a penny? If you’re going to whine and cry over a penny, then we don’t need you as a guest in the first place.
I’m seeing some things in your overcharge list. Like the 4 cents. You bitched over 4 cents (8 if you combine the two). 25 cents for bbq. Most places actually do charge for the BBQ and you just got a server that wanted to try for a bigger tip. Good servers are consistent, and charge what they’re supposed to charge. My job charges 50 cents to SUBSTITUTE BBQ for another sauce. Do we agree with it? No. Do people get pissed when they’re charged for it? Yes. Do I explain it? Yes.
You got an old menu, your husband got the new one. Honest mistake, doesn’t mean that you get special treatment over that 50 cents. It happens.
Most servers will be honest if they forget to put something into the computer, and will gladly have it taken off and get you a free dessert afterwards. Don’t make such a big deal, mistakes happen, even when you write down the order.
You’re calling a server who admitted a mistake stupid. How bitchy can we get. Do you go out just to make peoples lives miserable?
Your Dr. Pepper to coke story has been posted over and over again here in your comments, however, there’s not many people who change their soft drink like that. Most people are happy to have their drinks refilled at all times.
In closing Springs1, you seem to be a bit ornery, and you and your husband should just stop going out. Or is he the more understanding one, like most couples with an overbearing, picky, snotty wife, that is embarrassed to be out with you? I didn’t want to make this personal honey, but you and your long winded comments about how serving should be when you’ve never done it before more than having a busy counter at the donut store has just pushed me over the edge. I’ve got people e-mailing me asking me to block you from commenting. Asking me to spam your comments. I don’t do it. But don’t think for a minute I’m going to continue allowing you to bash servers over simple mistakes. Bash them when you go out to eat, and stop telling us how it’s supposed to be. Get a serving job, and rethink things. You’re preconceived notions of how it works will fly out the window, and I highly doubt you could handle waiting on people like yourself. Most people like you cant cut it as servers.
Ribeye
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September 29th, 2007 at 8:06 pm
“What’s the harm in a server asking you if you’d like your margarita to be a top shelf margarita when you just say a margarita on the rocks.”
The fact is I ordered the “Classic Margarita”, NOT just a margarita. Secondly, the harm is it wasted my TIME. Thirdly, it’s telling me what my server thinks I want. It’s NOT UP TO MY SERVER TO CONVINCE ME ONE WAY OR ANOTHER. My server’s job is to take down exactly what I say. Obviously, I knew what I wanted, because I didn’t ask for her help as I have before when I have been to a new restaurant or tried a new dish. Fourthly, it’s IRRITATING for me to have to explain myself. I should NOT have to say “NO” or I would like what I originally said. WHY WASTE MY TIME, YOUR TIME, AND EVERYONE ELSE’S TIME YOU SERVE?
“We usually know what we’re talking about, and would rather you have a good tasting margarita than a house one.”
It is “YOUR” OPINION of what “TASTE GOOD.” I will give you an example of what I do when I order a “Presidente’ Margarita” at Chili’s. I order it by substituting Jose Cuervo tequila instead of the Sauza Tequila it comes with. One time, a waitress had the audacity to ask me if I wanted a regular margarita. When I told her I ordered this drink this way billions of times, she tells me it downgrades the drink. She wasted VALUABLE TIME instead of just taking my order to put her two cents where it didn’t belong. It’s NOT up to MY SERVER to try to get me to try a different drink than what I have ordered already. They are supposed to WRITE THE ORDER DOWN, that’s it.
“That minute or two we spend with you isn’t going to affect how fast the expo pulls your food out of the window, or the bartender gets to the ticket to make your drink.”
BULL SHIT!!!! Two minutes, is TWO MINUTES FASTER. The faster you get the order into the computer system, the faster you just let’s say beat the bartender in from putting in an order into the computer for someone sitting at the bar.
Let’s say Jane Doe sits at the bar in that 2 minutes you are taking my order. Let’s say she already knows what she wants to order. She orders RIGHT AWAY. Let’s say she orders cheese fries as an appetizer and a margarita on the rocks with salt. Instead of taking our drink orders(coke and margarita on the rocks with salt let’s say), you are talking to us. We also order the same exact appetizer, the same way, which is the cheese fries. While you are talking our drink and appetizer orders, because you had spent 2 minutes chit-chatting, the bartender is actually putting in the order for the cheese fries at that moment you are taking my order. The margarita is getting made for Jane Doe BEFORE MINE gets made, because the order from the bartender was put into the computer BEFORE you got to put our drink orders. Now, our appetizer and drinks are delayed from getting to us by 2 minutes.
Also, MOST restaurants have soda stations where the ****SERVERS**** CAN GET THEIR OWN SOFT DRINKS, TEA, AND WATER. So, YOU WOULD HAVE DELAYED GETTING MY HUSBAND’S COKE BY 2 MINUTES. WHY CAN’T YOU SEE THAT? Then you also delayed the next table from getting greeted 2 minutes faster. You have also made someone’s wait to get a table 2 minutes LONGER. You have made your other customers wait 2 minutes longer to get some refills or their check or napkins or whatever they asked for.
Also, if you in the order let’s say 2 minutes later because of bussing a table, that’s 2 minutes more I wait for EVERYTHING I have ordered. 2 minutes is still 2 more minutes. EVERY SECOND COUNTS!
2 minutes is 2 minutes you COULD BE DOING SOMETHING FOR YOUR JOB!!! You are supposed to be DOING YOUR JOB!! CHIT-CHATTING IS *******NOT******** A SERVER’S JOB!! THAT IS PLAYING ON THE JOB!! You are VERY INCONSIDERATE OF PEOPLE’S WAITS. I would NEVER do that to a customer and I have NEVER done that to the people that I served at the donut shop. The exact SECOND someone walked in or drive-thru beeped or a person sat at the counter, I STOPPED IMMEDIATELY TO SERVE THEM whether I was chit-chatting with a customer or restocking or sweeping or whatever. I NEVER would put my personal conversation AHEAD of a customer’s time. YOU ARE A VERY INCONSIDERATE PERSON!
“That minute or two is in all honestly, not usually going to affect your wait time, so stop whining about it, or just tell the server you’d rather be left alone, that gives them more time to talk to the guests who actually enjoy their presence.”
WHO CARES about “customers enjoying their server’s presence?” The server has a ***JOB*** TO DO, NOT TO CHIT-CHAT. GO BE A BARTENDER IF YOU WANT TO CHIT-CHAT!! SERVERS DO NOT HAVE THE TIME TO CHIT-CHAT when it’s very busy.
“But a penny? If you’re going to whine and cry over a penny, then we don’t need you as a guest in the first place.”
If you are going to STEAL from your customers, I WOULDN’T WANT TO BE IN YOUR RESTAURANT YOU THIEF! I cannot believe you think it’s ok to SHORT a customer. You are a piece of work. I will say this again: JUST BECAUSE YOU MAKE TIPS, DOESN’T GIVE YOU THE RIGHT TO SHORT YOUR CUSTOMERS!
“We don’t want you camping because the food takes too long. We want money.”
If that’s so, WHY chit-chat when you can have your customers out minutes FASTER? That’s just WASTING YOUR OWN TIME AND MAKING YOU NOT MAKE AS MUCH MONEY.
“Most places actually do charge for the BBQ and you just got a server that wanted to try for a bigger tip.”
Actually you are so VERY WRONG about that. Chili’s, Applebee’s, Red Lobster, TGIFriday’s, Joe’s Crabshack, Lonestar Steakhouse, Outback, Fox and Hound, Corkys BBQ, Denny’s, IHOP, etc. DO NOT CHARGE FOR EXTRA CONDIMENTS!!! I have been to ALL THOSE RESTAURANTS BUNCHES OF TIMES WITH NO CHARGES FOR CONDIMENTS AT ALL, NOT ONCE!
The guy wasn’t trying for a bigger tip. If anything, he told us he was new. He was just going according to what another co-worker told him to do. I had been there even since then and NOT been charged for my condiments, so I was CORRECT in that I WAS OVERCHARGED, because I NEVER GOT CHARGED FOR THEM IN THE PAST OR THIS YEAR EVEN. This happened last year.
“Good servers are consistent, and charge what they’re supposed to charge.”
NO, you have NO IDEA HOW MANY FREE SOFT DRINKS WE HAVE HAD. There has been SOOOOOOOO MANY TIMES where the server doesn’t ring up a soft drink or 2. It’s GOT to be done on purpose sometimes, because sometimes we didn’t get a lot of stuff and it’s rather noticeable it’s not on the check. It can’t be that every time the server actually forgot.
Also, if the servers were charging what they were supposed to charge I wouldn’t have had free bar drinks at times, free desserts a couple of times, and also I wouldn’t have EVER had any overcharges.
“My job charges 50 cents to SUBSTITUTE BBQ for another sauce. Do we agree with it? No. Do people get pissed when they’re charged for it? Yes. Do I explain it? Yes.”
I think that is HORRIBLE if you are actually “SUBSTITUING” something to charge anything more, because you are already paying for the original condiment in the price of the item. Like let’s say I order chicken tenders that come with honey mustard. Let’s say I want to substitute bbq sauce for honey mustard. If I am not ordering BOTH sauces, WHY should they LEGALLY charge a customer 50 cents more? If anything, I should be able to get the honey mustard it comes with since I am paying for it ANYWAY in the price of the item as well as the bbq sauce that I would have to pay 50 cents more. So honestly, substituting one sauce for another LAWFULLY should NOT be charged for since the person isn’t going to have both sauces.
I honestly don’t mind when the restaurant charges for them, because it IS a product that COST the restaurant money. At Hooters, they charge for extra ranch. I don’t have a problem with that. I would have a problem however if I substituted one sauce for another and still get charged, because you are paying for a dipping sauce already in the price of the item. I am already paying for the honey mustard in let’s say the $6.99 price. WHY can you legally charge 50 cents more if it’s NOT extra?
“You got an old menu, your husband got the new one. Honest mistake, doesn’t mean that you get special treatment over that 50 cents. It happens.”
I NEVER SAID I should get special treatment, but I did get it taken off. HOW can you argue with physically PROOF you know? You can’t.
“Most servers will be honest if they forget to put something into the computer, and will gladly have it taken off and get you a free dessert afterwards. Don’t make such a big deal, mistakes happen, even when you write down the order.”
You do NOT KNOW WHAT THE HELL YOU ARE TALKING ABOUT as far as them offering me something free or telling their manager. 90% of the times we have had major mess ups with our food, NO MANAGER WAS CALLED OVER AND NO FREE FOOD WAS OFFERED.
The time at Applebee’s when my husband got delivered baby back ribs from another server, which was the time the waitress admitted she put in the order wrong, NO MANAGER WAS TOLD, NO FREE FOOD WAS GIVEN.
Just last year we went to Romano’s Macaronis Grill. They don’t charge for condiments either BTW. Anyway, a waitress we had NEVER wrote any of our orders down. She FORGOT our appetizer. She DID NOT ONCE GET A MANAGER AND NEITHER DID WE. NO FREE ANYTHING ONCE AGAIN! She got 8%. I do NOT feel bad for a lazy server that cannot write our orders down. She also didn’t even say she was sorry right away. She just said “OH” and covered her mouth. When she delivered it AFTER we had already started eating our entrées did she said she was sorry.
The time I got the quesadillas delivered instead of the bbq chicken nachos, I actually had to GET UP to ASK the waiter what happened. He left our table without any explanation as to what happened to my food. ONLY THEN did he say he was sorry and that he pressed the wrong button. Again, NO MANAGER WAS CALLED and NO FREE FOOD WAS GIVEN.
You think EVERYTIME something goes wrong that they will give you something for free, well they DON’T. The almost $11 overcharge at Applebee’s on my credit card had NO item being given for my major overcharge. My credit card was returned the money and rerung with our table’s amount. NO FREE ANYTHING ONCE AGAIN. One would think a manager would take at least a COKE off for an almost $11 overcharge, but NO, what a mean manager. It wasn’t like it was 50 cents; this was a lot of money to be overcharge I feel.
Don’t you see I want GOOD SERVICE and NOT a “FREE” whatever? I would honestly rather NOT EVER get something for “FREE” and have PERFECT SERVICE. I think anyone would rather that.
“We don’t want you camping because the food takes too long. We want money.”
“You’re calling a server who admitted a mistake stupid. How bitchy can we get. Do you go out just to make peoples lives miserable?”
I cannot believe you feel a server that is only making $2.13/hr is not stupid to bring out the completely wrong food to their customers. I mean, really, considering their pay is coming from the CUSTOMER, wouldn’t it be COMMON SENSE TO *********LOOK********** AT WHAT YOU ARE TAKING TO THE CUSTOMER AT THE VERY LEAST. He looked like a STUPID IDIOT! YOU CAN SEE THE DIFFERENCE BETWEEN QUESADILLAS AND BBQ CHICKEN NACHOS. This is NOT ROCKET SCIENCE. I SAW NO ************EFFORT************ TO EARN HIS TIP, NOR TO MAKE-UP FOR THE SITUATION. This server DID GET STIFFED. I had to wait 10 minutes, which by then my husband was almost finished his burger. I was SOME PISSED. I went out to eat to EAT WITH MY HUSBAND, NOT BY MYSELF. My husband did offer to wait, but I didn’t want HIS FOOD to get COLD, so I told him to eat.
Honestly WHO in their right mind would be STUPID ENOUGH to not even take a LOOK at what they are handing the customer knowing that their income is basically sole from customer’s tips? You make your own destiny sometimes. He could have CAUGHT his mistake BEFORE he brought it out to me, by verifying the written order that he hopefully wrote down correctly, but he was TOO LAZY AND UNCARING TO DO THAT. He just took the plates to our table without LOOKING at what the hell he was taking us. HOW STUPID CAN YOU GET WHEN YOU KNOW YOUR INCOME IS COMING FROM CUSTOMERS AND NOT FROM THE RESTAURANT? This is COMMON SENSE! It’s like DUH!
“Your Dr. Pepper to coke story has been posted over and over again here in your comments, however, there’s not many people who change their soft drink like that. Most people are happy to have their drinks refilled at all times.”
It DOESN’T matter what “MOST” PEOPLE WANT, it what EACH INDIVIDUAL CUSTOMER WANTS. EVERYONE IS DIFFERENT IN THIS WORLD AND SHOULD BE TREATED AS A DIFFERENT PERSON. Some people don’t want a refill. They are happy with just one.
“Or is he the more understanding one, like most couples with an overbearing, picky, snotty wife, that is embarrassed to be out with you?”
If that were so we WOULDN’T GO OUT TO EAT.
“But don’t think for a minute I’m going to continue allowing you to bash servers over simple mistakes.”
It’s “SIMPLE” to YOU, because it’s NOT *********YOU********** GOING THROUGH THEM. YOU weren’t the one that had to wait for your food you ordered, because the SERVER pressed the wrong button. YOU weren’t the one that had cold food, because you waited 5 minutes literally for bbq sauce that was supposed to COME with their entrée at Denny’s. YOU weren’t the person that had to wait 10 minutes to leave to fix a 30 cent overcharge at Fox and Hound. YOU weren’t the person going through these things, which WE WERE.
You call it “simple”, because you don’t CARE.
“stop telling us how it’s supposed to be.”
If I didn’t know how it was supposed to be, I wouldn’t have ALL OF THESE MISTAKES HAPPEN that I would know exactly how to PREVENT THEM from GETTING TO THE CUSTOMERS. Think about it. Let’s say Jane Doe orders a salad with 2 sides of ranch when you take her order. You bring her salad out without the ranch, because you didn’t verify the written order that I had wrote down. See, I know if I was a server, I would NEVER, EVER, EVER, EVER, EVER, EVER, EVER, be that STUPID to bring out food WITHOUT VERIFYING THINGS that are very OBVIOUS to the EYES.
I also would verify the check to make sure I charged the customer correctly.
Sure, I probably would make some mistakes, but when I would, I would expect to get a low tip or to be stiffed, because I would DESERVE IT. I would have done poorly, so I would deserve to get punished for it.
“Get a serving job, and rethink things.”
Rethink WHAT? I KNOW what I can do to PREVENT customers from getting the mistakes. That’s what serving is all about. It’s preventing the mistakes from GETTING to the customers no matter if we are talking about obvious food mistakes or an overcharge.
“I highly doubt you could handle waiting on people like yourself.”
I definitely could, because I would always bring the condiments BEFORE the food came out as long as I would tell the customer that I would be bringing them out. If the customer had a problem with it, I would tell them there is a 90% chance the condiments will not be on the plate if another server brings out the food. I bet then, they will change their minds to let me bring the condiments they ordered before the food comes out.
September 30th, 2007 at 9:21 am
Jesus Christ already, why do you continue to encourage this loon to comment? She’s obviously insane.
September 30th, 2007 at 10:25 am
Wow! What a diatribe! You probably don’t get anything for free because you treat your waiters like shit and they don’t want to encourage you to come back, EVER.
WHY don’t you just stay home???
September 30th, 2007 at 4:48 pm
amichel
“You probably don’t get anything for free because you treat your waiters like shit and they don’t want to encourage you to come back, EVER.”
NO, I DON’T. I NEVER YELL OR BE MEAN. Don’t you understand why servers don’t tell their managers? They don’t want to get in trouble. Think about it. Do most people tell their boss when they messed up if they don’t have to? It’s because the server doesn’t want to get yelled at by their manager and they also don’t care at ALL about the customer. All they care about is their tip. They may also know that their manager may not give anything for free and that it’s possible the manager might say THEY have to pay for the mess up. You never know.
“WHY don’t you just stay home???”
I LOVE going out to eat and drink. I like my food HOT, so I don’t care for take-out.
All I want is DECENT service. When you get the wrong food brought to you or get overcharged, that’s NOT FUN. I am tired of the LAZY ones out there that do those obvious mistakes such as overcharging me or bringing me the wrong food. They want a tip, but they don’t care about if their customer is happy.
Says
“Jesus Christ already, why do you continue to encourage this loon to comment? She’s obviously insane.”
HOW is what I have said “INSANE?” I am telling it LIKE IT IS! The fact that my server can be OBSERVANT BEFORE they hand me things. My server can notice if I have utensils when they greet me. They can notice if my entree is correct. They can notice if my side dishes are correct. They can notice if they have overcharged me.
Also, with returning the change situation, I feel if you get your exact amount of change back EVERYWHERE ELSE in the country, WHY is a restaurant ANY DIFFERENT? It’s not right to short a customer ANY amount of money. If you do, you are STEALING. The tip isn’t the server’s until the customer says so or when they leave the restaurant.
October 1st, 2007 at 12:44 am
Springs1: Your first paragraph. Most servers DO tell their managers when they screw up, because that’s how we DON’T get yelled at! It’s not just our tip that we care about, another assumption non-servers make. We care about getting guests to come back, whether we wait on them again or not, return guests benefit us all. I’ve made tons of friends over my years of serving, that I still talk to. I’ve not had a manager yet say that the server has to pay for a screw up, corporate restaurants aren’t allowed to do that, and most privately owned ones aren’t allowed either.
All you want is DECENT service huh, it seems to me and to quite a few others who have either commented back to you or are STILL e-mailing me asking me to block you that you are overly picky when it comes to your server. It’s appearing to everyone that you seem to LOOK for problems, instead of taking them in stride when they happen. In short, you’re not looking for DECENT service, you’re looking for that mythical PERFECT service.
With the change issue. You’re the only person I’ve ever dealt with, either directly or through the internet that has gotten so pissed off over a few cents, or the fact that someone else might have gotten a dime when they were only supposed to get 7 cents, or because you might get shorted a penny or something. Something major, in the dollars area, I can understand, but we’re talking nothing more than 35 cents. PERIOD. It’s time to let it drop. Also, these 14 page comments are annoying us all. Make your point already. Your comments are driving off my readers leaving their own, because they have to scroll down all 14 pages of it to get to the comment box.
I don’t want to have to put a cap on the length of comments, but I will if I must.
Thanks
Ribeye
October 1st, 2007 at 4:01 pm
Reminds me of a former BBS user who just ranted, raved .. swore, etc .. all the while insisting everybody else was giving HER a hard time. She got kicked off and is, to this day, still trying to drum up legal assistance to get her account reinstated.
As if. (Yes E.R.F., we want YOU. Please come back!!)
All sorts, eh..
October 1st, 2007 at 5:39 pm
As per the request of the blog owner, I’ll be brief.
Fuck you and the 55 gallon drum of ranch dressing you rode in on, Springs1.
October 1st, 2007 at 9:23 pm
Ribeye
“Most servers DO tell their managers when they screw up, because that’s how we DON’T get yelled at!”
In a lot of our cases we have been through, NO manager was told. The one when my husband got delivered from another server ribs instead of the burger he ordered when our waitress input the order into the comptuer wrong, my husband didn’t want to call a manager over, so I wrote a letter to corporate. I talked to a manager at that particular Applebee’s we ate at and the manager specifically said the waitress didn’t tell any manager about the situation we had.
I also know that if a manager was told about a wrong entree situation from one of their servers, most managers at least come to apologize and maybe even offer a free dessert or whatever. The bbq chicken nacho/quesadillas situation I KNOW NO manager was told. I truly believe that a manager would at least come to the table to apologize if they didn’t want to give anything for free or at the very least, let us have the quesadillas considering they probably went into the trash can or were eaten by the staff. This wasn’t a busy time even, so it’s not like they could just resell the quesadillas more than likely.
“I’ve not had a manager yet say that the server has to pay for a screw up,”
At an office I worked, a co-worker said she worked at Applebee’s and she quit, because her manager was going to make her pay for a walk-out that didn’t pay their bill, so if that manager did that, I cannot imagine what this manager does when one of their servers makes a mistake.
“you’re looking for that mythical PERFECT service.”
I DO have “PERFECT SERVICE” A LOT. Just Friday I requested to have a certain waitress we like and we gave 25%. NOTHING at ALL went wrong, NOT A THING.
A LOT of times I tip as high as 25%-30% for PERFECT service. There cannot be a mistake for me to tip that high.
“You’re the only person I’ve ever dealt with, either directly or through the internet that has gotten so pissed off over a few cents,”
My sister-in-law encountered a lady that saw a wrong price on the menu that didn’t match her check price on an item which was 50 cents more. She mentioned it to the server. My point is, there ARE SOME people that DO CARE about “CENTS.” I am NOT the ONLY person in this world who cares about their money. Just because you want to lose money by giving more to customers, doesn’t mean I would. There’s NO WAY I would give people more money if they weren’t owed that money or short people if I served people. I would do things the “FAIR” and “RIGHT” way. I would treat customer’s money EQUALLY, that if one customer got their full exact amount of change, so does everybody else. I wouldn’t give more to one customer or short another.
Also, you truly do NOT get it, do you? It’s not really that I want the “CENTS” I want back considering if they would have given us our 31 cents to the first time around, I would have probably just left it. What gets me mad is that the server is ASSUMING that they will get tipped. That they feel they have a right to not return your coin change to you. It’s MUCH WORSE than asking if you want change, because they are TAKING part of the change without the customer’s permission instead of letting YOU decide as a customer what kind of tip to leave. Just because the employee makes tips, doesn’t mean they shouldn’t get back their coin change.
The thing that gets me mad about that, is just that the server has no rights to my money(no matter how much it is, even if it’s just a penny) until I say so or until I leave the restaurant. It’s STEALING when the server that didn’t return my 31 cents from our check that was $34.69. He only returned a $5 bill to us, that’s it, NO coins. He could have easily returned the 31 cents, but he obviously was too lazy to do that and didn’t care he was stealing at that particular moment, because that change WASN’T “HIS” yet, it was still OURS.
I Hate Springs1
“Fuck you and the 55 gallon drum of ranch dressing you rode in on, Springs1.”
WHY do you “HATE” me? Is it because I am telling it like it is? Is it because you are LAZY? It is because you don’t want to hear the TRUTH? Is it because you want things to be UNFAIR?
It’s obvious “YES” is the answer to all of these questions. You sound like you don’t want to do EXTRA WORK getting extra sides of ranch.
October 2nd, 2007 at 2:12 am
Wow. This chick is a crazy bitch. Does she not understand that it is UNACCEPTABLE to act like that?! She is an adult right? & it IS part of the job description to talk to your tables. We’re servers, not servants or slaves. When it’s busy, mistakes do happen. It is entirely possible to bring the wrong order out & it does NOT make the server stupid. It happens, GET OVER IT. & the 2 minutes for a refill is nothing. You aren’t going to die of thirst. Suck it up & quit being such an obnoxious bitch & menace to society. Obviously you go out to eat, but you have shown that you shouldn’t be. Not until you can treat people with respect & act grown up.
October 2nd, 2007 at 8:28 am
Mary
“It is entirely possible to bring the wrong order out & it does NOT make the server stupid.”
Actually, it DOES. Think about it logically. The server is making their income from TIPS ONLY basically, because their check has hardly nothing left from it due to all the taxes taken out. So the server KNOWING this, should verify what they are taking to the table, which is just COMMON SENSE to put EFFORT into something just like in school when you had to study for a test. You were able to make an “A” or “C”, but if you chose not to study as hard, you made a “C” instead. NO MATTER WHAT YOU DO IN LIFE, IT TAKES **EFFORT** to do well. The server just taking the plate of food without verifying what the hell it is, is just plain STUPID of ANYONE to do. If I did that, that would be STUPID of me to do. This is NOT McDonald’s where if your order isn’t correct you get paid. It’s just COMMON SENSE to TRY YOUR BEST by knowing what you have in your hand if it’s correct or not. It’s like DUH! WHY WASTE A TRIP TO THE TABLE, BACK TO THE KITCHEN, AND BACK TO THE TABLE, WHEN YOU CAN VERIFY THE FOOD IN THE KITCHEN BY MAKING ONE TRIP? Sorry, but taking the completely wrong food to the table DOES make the server look like an IDIOT as far as the same server that took the order, brought the food out as well.
Like when the waiter that we had and he even wrote the order down, brought me quesadillas instead of what I ordered which was bbq chicken nachos, looked like a complete IDIOT. It’s one thing to make a mistake by pressing the wrong button, but when it’s time to **BRING** the food out, it’s COMMON SENSE you take a ***LOOK*** at what you are taking to the customer considering the waiter’s income was coming from us. It’s not US that should have to have told him we didn’t order that. That’s just plain STUPID. Look at it from the customer’s point of view. I totally understand if he accidently pressed the wrong button, but to actually take the wrong food to me considering he WROTE IT DOWN(so he had another way to verify what the food was besides the wrong item on the ticket), is just RIDICULOUS. That shows lack of CARING about your customer and a BIG, BIG LACK OF ********EFFORT********! If you know your money you make comes from customers, then WHY would you be so stupid to not VERIFY what the hell you are handing me? It’s just like if I handed you a $50 bill and my check was $18 exactly. If you had to go to the bartender to get change and the bartender only gave you $2 back instead of $32, if you only handed me $2, I do NOT care if the bartender didn’t realize it was a fifty dollar bill, which obviously he though he was a twenty dollar bill. It’s my SERVER’S responsiblity to get what I am supposed to get back by VERIFYING what they are handing me as far as obvious things go.
It would look really STUPID of the server to hand me $2 instead of $32, now wouldn’t it?
“It happens, GET OVER IT.”
I hope it happens to YOU a lot, so I can tell you the SAME THING when YOU are eating BY YOURSELF with a party of 2 or more. GEE HOW FUN, NOT!
“& the 2 minutes for a refill is nothing.”
I’ve had refills given to us within less than 30 seconds, because they servers went to GET them IMMEDIATELY and they were by the soda stations. It should be under a minute for refills when you are RIGHT BY the soda station UNLESS someone else ordered BEFORE that person that just ordered refills.
October 2nd, 2007 at 12:21 pm
WOW. Bless you hun. I’ve had trolls in my day but you got the mother of ‘em dincha?. Anybody who’s that flipped out over dining out seriously needs perspective (of course as a nurse, my idea of fine dining is sitting down to eat or getting to actually use a fork - ba-dum-dum). There are life and death issues going on out there. Don’t sweat the petty stuff and don’t pet the sweaty stuff. Life is way too short…
October 4th, 2007 at 1:17 am
Um, no it doesn’t make the server stupid. It’s ignorant to even think that. Try having a section of 4 or more tables & TRYING to keep the bitchy, needy, whiney people ALL happy at once. Three tables go down at one time, at least 4 people at each one of them. You have to be able to greet each one of them, knowing that at least one of them will complain because they are too stupid to see that it’s busy. And God forbid they aren’t the only or first table to be helped. Then, because you were sat that many times at once, the orders are ALL put in at once. That also means they ALL come out at once. What do you do? You get the one you rang in first while someone else tries to help you out by running your food when they’re just as slammed as you are. Then, the bitchy people get mad because they claim it took too long, when in actuality, it didn’t. If an order is brought out wrong, it does happen & you get the fuck over it. Mistakes DO NOT equal stupidity. It means that your server is busy, possibly overwhelmed. And you obviously wouldn’t know a damn thing about that. Servers are treated like shit by people like you calling us fucking stupid because we made a mistake. GET OVER IT! You are not a God. You are not perfect. Even you are capable of a mistake, so don’t judge others like their mistakes make them stupid. Get your facts straight. And by the way, you can hope it happens to me a lot all you want because it’s not abnormal!!! It does happen & it isn’t anything to be upset over. Holy shit! I had to wait for a coke! Let me be a bitch and call the server stupid now!!! I got green beans when I wanted cole slaw! The nerve! She must be stupid!!! Get a life. You couldn’t handle being a server. Bitches like you would eat you alive.
October 4th, 2007 at 4:26 am
Ya know, Springs. If you want to talk about logical, then YOU need to take a few things into perspective.
You don’t want servers to “chit-chat” because it wastes time. But you DO want them to go to a bartender and break bills, for your 31 cents. Which could take upwards of 5+ minutes depending upon how busy the bartender is. That’s 5+ minutes of EVERYONE else’s time (not just yours, you selfish do-gooder)YOU are wasting.
If you can not afford 31 cents, you can’t afford to eat out. Period, because your budget doesn’t even have enough in it for a cab ride home. If you really felt the server was stealing, you would have called the police. Obviously it wasn’t worth pursuing, much like it isn’t worth talking about now.
You don’t want your server to chit-chat with you, yet you want them to apologize when they mess up. With your own “logic” it’s not their job to apologize. It is their job to get the problem fixed. If they brought you the wrong order, all they need to do is bring the correct order. No words need to be exchanged.
If you do not want the same drink, it is YOUR responsibility to tell the server. If a manager comes by and sees your glass empty, the server could get in trouble because of it. Your server is not a mind reader, nor do they make enough money to pretend to be Ms. Cleo.
Also take this into perspective… If you know a server is making $2.13, how can you really expect them to care about someone running them ragged, having outlandish requests, and generally seeming pissy?
Normally people like you are easy to spot, but I have an odd feeling you don’t act this way in public. Because, like most, you are a coward and can only lash out when people can not react back in a manner more suiting towards a child throwing a temper tantrum.
When I managed a restaurant, if you would have acted like this in public you would have gotten a free meal (and you would have been escorted out whether or not you had finished said meal) but you wouldn’t be back in that establishment again.
It is YOUR job as a consumer to spend money at an establishment. It is not your job to tell other people what their job is. Unfortunately for you, you do not tell the server what their job is. The company they work for does. If your server is instructed to suggestively sell, or upsell…you will have those done to you. You are NOT, under any circumstance, to bitch to a server about company policy. That’s what corporate offices are for. If you can’t understand that general basic of corporate America, I would highly suggest taking the logical step of studying it some. If a server doesn’t do the job they are TOLD to do (not the one you want them to d), they can get fired. And as much as you think of yourself, you are not worth getting fired over. If you are unsatisfied with service, tell a manager don’t bitch out the server.
And on a final note, if such little things piss you off so badly, you need to stay at home and eat. For your mental health, for the public’s mental health, and for the sake of general manners. I pray your children, if you have any, learn from somewhere the value of patience, understanding, and respect for other people.
October 4th, 2007 at 9:29 pm
Mary
“Um, no it doesn’t make the server stupid.”
It DOES make them LOOK STUPID and it DOES make them stupid that they don’t want to TRY to make more than the crappy $2.13/hr.
“Then, because you were sat that many times at once, the orders are ALL put in at once.”
NO, they should be put in ONE right after the other into the computer system. The reason probably WHY the waitress at Applebee’s messed up by pressing the button for baby back ribs instead of the burger my husband ordered was because she waited to put in all 3 table’s orders at once. She was triple sat. Honestly, if she would have just put our orders in, she wouldn’t have more than likely messed up. YOU KNOW THAT IS THE TRUTH. Our food took longer not only because it was the wrong food ordered, but also because she didn’t put the order into the computer as QUICKLY AS SHE ****COULD**** HAVE. She COULD have went to put the order into the computer RIGHT AFTER she got it as I have seen other FAIR servers do before, but NO, she did everything to where the FIRST TABLE GOT SHAFTED on their time, the SECOND TABLE even got a little SHAFTED also. The third table was the lucky one.
“That also means they ALL come out at once.”
Now here is where you have NO CLUE of what you are talking about. I KNOW, because we experienced it. The second table that ordered second got their sandwiches BEFORE we did. The reason was ribs take longer to cook, DUH! Also, let’s say if they wanted medium rare burgers, well my husband orders burgers medium well, so the medium rare burger will be out BEFORE the medium well burger. You CANNOT CHANGE cooking times. If we only ordered salads without meat in them, we would have had our order out BEFORE them. You are really STUPID to say such a UNTRUE STATEMENT. GO BACK TO KINDERGARTEN!
SINCE WHEN DO PEOPLE’S FOOD COME OUT ALL AT ONCE EVEN WHEN YOU PUT THE ORDER IN ALL AT ONCE? Most of the time, people are ordering DIFFERENT FOODS, DIFFERENT WAYS, so if I order a well done steak and the person at the table next to me orders a salad with chicken strips in the salad, GUESS WHO’S FOOD COMES OUT FIRST, EVEN IF THE GUY NEXT TO ME ORDERED A FEW MINUTES AFTER I DID? The SALAD WOULD COME OUT FIRST.
This was a STUPID STATEMENT to say they all come out at once. As I stated above, the waitress that got triple sat gave the SECOND TABLE THEIR SANDWICHES WAY BEFORE OURS CAME OUT.
“Then, the bitchy people get mad because they claim it took too long, when in actuality, it didn’t.”
It took longer than it should have, because you waited to put their orders all at once, UNLESS it was the last table that got seated. So they had EVERY RIGHT to bitch, because it was your fault to an extent. If you get the triple sat and take the first table’s order for their food at 7:05p.m., then if you take the second table’s and third table’s orders BEFORE putting in our order, it’s probably going to be at least 5 minutes by the time you put in the first table’s order. You should be going in order of arrival that if you take the first table’s food order, you should IMMEDIATELY go put their order into the computer UNLESS someone else’s food or drink is ready that ordered BEFORE the first table did. You should do the SAME THING for the second table. My point is, then there shouldn’t be a CHANCE that all the food would come out at the same time. They SHOULD be mad at you, because you just INTENTIONALLY LET 2 other parties CUT IN FRONT OF THEIR ORDER BEING NEXT ON THE LIST IN THE KITCHEN. HOW IS THE COOK GOING TO KNOW WHAT TO START COOKING NEXT IF THE TICKET ISN’T IN THE SYSTEM?
“If an order is brought out wrong, it does happen & you get the fuck over it. Mistakes DO NOT equal stupidity. It means that your server is busy, possibly overwhelmed. And you obviously wouldn’t know a damn thing about that. Servers are treated like shit by people like you calling us fucking stupid because we made a mistake. GET OVER IT!”
I NEVER CALLED THE SERVERS THAT HAVE DONE THIS “STUPID” OR BE MEAN IN ANY WAY, SHAPE, OR FASHION. I can still “THINK” to myself though those type of thoughts of them being TOO LAZY to ***COMPARE THE EACH WRITTEN ORDER WITH THE PLATE OF FOOD***!
I do “GET OVER IT” by STIFFING THEM. THEY WERE TOO LAZY TO ***REREAD*** THE PAD OF PAPER THEY WROTE MY ORDER ON AND COMPARE THAT PLATE OF FOOD WITH IT, SO F’ THEM! They don’t care about if my food is correct, then WHY THE HELL SHOULD I? I am just treating them the EXACT WAY THEY TREATED ME THROUGH THE TIP.
“You are not a God. You are not perfect. Even you are capable of a mistake, so don’t judge others like their mistakes make them stupid. Get your facts straight.”
You do NOT get this. When the same server that takes the order brings out a wrong entree or side dish, this is ****NOT**** a “MISTAKE”; that is NOT TAKING THE *******************************EFFORT********************************* to *VERIFY** WHAT THEY ARE HANDING THE CUSTOMER. A mistake is when you try and fail at something, NOT when you didn’t even ***LOOK*** at what you were handing the customers. WHY don’t you understand this? It’s NOT a “MISTAKE” if you don’t *****************TRY*********************! Like for instance, I use to do something STUPID at the donut shop I worked at off and on between 1998-2002. I , a few times, handed customers a box of donuts in drive-thru, which some were stacked up on the counter and NOT ***LOOK*** in the box to make sure I was handing the correct box of donuts to the person. It WAS NOT A “MISTAKE”. It was me trying to hurry drive-thru along as well as ME being too damn LAZY to VERIFY what the heck I was handing a customer. I rarely made tips through drive-thru, so about 2 or 3 times I gave some customers the wrong box of donuts. The glaze donuts were cooked to order, so we’d have to grab the box when it was filled with fresh donuts. So boxes would be stacked sometimes, especially on a busy Sunday morning with 5-6 counter girls working, things did go wrong, BECAUSE I didn’t verify the box I was handing to the customer. It WASN’T a “MISTAKE.” It was not even TRYING to get the order correct. IF I had to do things all over again, being a customer EVERY WEEKEND has thought me NOT to do that sort of thing. It is MUCH MORE IMPORTANT for the order to be correct, than it is to be FAST. I have LEARNED WHAT THE “CUSTOMER” actually experiences and I UNDERSTAND IT A LOT MORE than I did back then when I hardly EVER was a customer in a non-fast food restaurant. My mother cooked, so I usually ate home cooked food or fast food or food from the donut shop. IF, we went out to eat at a non-fast food restaurant, it would be at non-busy times like 11a.m. like at a seafood restaurant or 6a.m. like at Denny’s. So, most of the times, there weren’t a lot of problems, so I didn’t have much experience with getting my order wrong so much back then. NOW, I have my order wrong A LOT.
Do you know of many servers that actually VERIFY the plates of food BEFORE taking them to their customers? The ones that do, GET GOOD TIPS, because they ***PREVENT*** THE COOK’S MISTAKE OR THEIR OWN(Putting in the order incorrectly into the computer) from GETTING TO THE CUSTOMER.
“I got green beans when I wanted cole slaw! The nerve! She must be stupid!!! Get a life. You couldn’t handle being a server. Bitches like you would eat you alive.”
I could handle it because I would verify ****EVERY SINGLE PLATE OF FOOD**** TO MAKE SURE EACH ONE HAD THE CORRECT ENTREE, SIDE DISHES, AND CONDIMENTS, because MY INCOME WOULD BE RIDING ON THAT as well as I would actually CARE as if “I” would be the customer in that situation. It’s like DUH if you are so stupid to not know the difference between green beans and coleslaw, you need GLASSES. It’s STUPID OF ME TO EVEN GIVE THE DONUTS WITHOUT VERIFYING WHAT I WAS GIVEN, SO WHY THE HELL WOULD I VIEW THIS ANY DIFFERENT? I am even admitting it was STUPID of me to just hand the box to the customer in drive-thru, so shouldn’t that TELL YOU SOMETHING, that I have been through too many STUPIDS and I am tired of the OBVIOUS WRONG FOOD BEING **BROUGHT OUT TO THE TABLE***? It should NEVER HAPPEN if the server would take the ****EFFORT**** TO ****ATTEMPT**** TO GET THE ORDER CORRECT. It’s called TRYING, NOT “JUST BRINGING OUT THE FOOD.” The server’s job is NOT to just bring out the food; it’s to get the order AS CORRECT AS POSSIBLE WITHOUT HAVING TO TOUCH THE PERSON’S FOOD as well. It’s STUPID of ANYONE to bring out something that is OBVIOUS to the EYES out to the customer knowing they only make $2.13/hr. One would think the customer would try their VERY BEST knowing their income comes from NOT bringing wrong things to the table.
October 4th, 2007 at 10:09 pm
Jimmy-James
“You don’t want servers to “chit-chat” because it wastes time. But you DO want them to go to a bartender and break bills, for your 31 cents. Which could take upwards of 5+ minutes depending upon how busy the bartender is. That’s 5+ minutes of EVERYONE else’s time (not just yours, you selfish do-gooder)YOU are wasting.”
EVERYONE has a right to their change, so if everyone paid with cash, then EVERYONE should get that 5 extra minutes to receive in their service. What’s fair for you, should be fair for the next guy. WHO SAYS I AM “WASTING” THEIR TIME? That’s part of THEIR JOB TO GET THE CHANGE. It’s wasting my time tipping someone like you that is too lazy to get change for their customer. Chit-chatting DOES waste time, because it’s **NOT** ACTUALLY DOING **ANY** *******WORK*****! Getting change IS WORK! It’s like DUH! There is a difference between work and play. Chit-chatting is PLAY. Getting someone’s change is part of the server’s WORK.
“If you can not afford 31 cents, you can’t afford to eat out. Period, because your budget doesn’t even have enough in it for a cab ride home. If you really felt the server was stealing, you would have called the police. Obviously it wasn’t worth pursuing, much like it isn’t worth talking about now.”
You do NOT get it. It’s not that I cared about the 31 cents, it’s the fact the waiter STOLE my money WITHOUT MY PERMISSION. The tip is NOT the server’s yet at that point.
Calling the police over even $5, they wouldn’t bother, because it’s not enough for them to bother with, because they have lives to save and tickets to write.
Also, WHY call the police if you can solve it WITHOUT THEM?
This has NOTHING to do with our “BUDGET.” This has to do with trying to ASSUME the server will get a tip. THAT IS NOT THEIR MONEY YET.
“You don’t want your server to chit-chat with you, yet you want them to apologize when they mess up. With your own “logic” it’s not their job to apologize. It is their job to get the problem fixed. If they brought you the wrong order, all they need to do is bring the correct order. No words need to be exchanged.”
There’s a HUGE, HUGE, DIFFERENCE between LOTS OF TALKING AND “SORRY ABOUT THAT.” If you cannot understand that, then go back to elementary school.
My logic is for them not to talk to me about “PERSONAL ISSUES”, NOT to not apologize when they mess up, because that’s truly “BUSINESS” by making their tip not as bad if they are NICE about it. You can be NICE in business if you want to be. I feel you want a better tip when you mess up, you be nice. A tip is simply a business type of transaction where the customer pays their server for their performance. If the server messes up, they should go to that personal level to say they are sorry. Even corporate letters have “sorry” in them. It’s GOOD BUSINESS. If you cannot understand the difference between wasting minutes and not wasting seconds because a “Sorry about that” can be said just as the server is putting the plate down, so there is NO SECONDS WASTED, then I cannot help you.
“If you do not want the same drink, it is YOUR responsibility to tell the server. If a manager comes by and sees your glass empty, the server could get in trouble because of it. “
WHAT IS WRONG WITH “ASKING” THE CUSTOMER WHAT ***THEY*** WANT OR IF THE CUSTOMER ASKS YOU? Customer service is NOT about what “MY SERVER” WANTS TO GIVE ME, it’s what I WANT.
WHY CAN’T THE SERVER COME TO THE TABLE TO ***ASKS*** FIRST? They may find out they didn’t need to get 4 refills and all the people want is their checks or something like that. I am pretty sure that is WHY I RARELY GET refills without being asked or me asking.
“Your server is not a mind reader, nor do they make enough money to pretend to be Ms. Cleo.””
That’s why you ASK THEM OR LET THEM ASK YOU. YOU are trying to read the person’s mind on if they want a refill of the same drink or a refill at all. DO YOU MAGICALLY KNOW 100% FOR SURE, WITHOUT A DOUBT IN YOUR MIND THAT PERSON WANTS ANOTHER REFILL OF THE DRINK THEY ORDERED IF THERE WAS NO COMMUNICATION AT ALL? OF COURSE NOT, so see WHO is the person that is trying to READ SOMEONE’S MIND.
At Red Lobster one time, I had ordered a dr. pepper. I was going to ask for a coke the next time around. The waiter STUPIDLY TRIED TO READ MY MIND by that he brought us both refills of the same soft drinks we ordered the from the first time we ordered. I honestly just told my husband right before I was going to get a coke. I asked the waiter “Can I get coke this time” when he was handing me a dr. pepper refill. He had to WASTE MY TIME when he could have been at our table SOONER because he got an UNWANTED DRINK. He had to pour out the drink and get ice as well as coke. HOW CAN YOU NOT CALL THIS WAITER NOT TRYING TO READ MY MIND? I honestly should NOT have had to go through that. The server should be trying to get what *****I****** WANT, NOT WHAT THEY WANT TO GIVE ME. It’s ****MY**** DECISION OF WHAT I WANT TO DRINK NEXT OR IF I EVEN WANT A DRINK PERIOD! Since when does a “STRANGER” get to order for you? A refill of a drink is supposed to be ordered by the customer or be asked by the server. The Red Lobster waiter “ASSUMED”, which shows he was too lazy and uncaring to come to FIND OUT FIRST. That shows he tried to ***READ MY MIND***, which he FAILED IN DOING THAT. JUST LOOK AT WHO IS TRYING TO READ SOMEONE’S MIND. The server should be trying to find out first. They shouldn’t be going to get things that were NEVER ORDERED.
Also, I would say 80% of my outings I do NOT have refills without being asked or being ordered. Those servers do NOT want to WASTE VALUBABLE TIME GETTING UNWANTED ITEMS. They also want to get what the CUSTOMER WANTS AND NOT TO BE PUSHY.
A person orders *****ONE***** glass of Coke. ***NOT*** several refills of it. SO WHAT if it’s “FREE”, does that necessarily ALWAYS, WITHOUT A DOUBT, mean it’s WANTED BY EVERYONE. EVERYONE IN THIS WORLD IS DIFFERENT AND SHOULD BE TREATED AS SUCH.
“Also take this into perspective… If you know a server is making $2.13, how can you really expect them to care about someone running them ragged, having outlandish requests, and generally seeming pissy?”
Because they can earn 25%-30%, which is A LOT, especially when you order a lot like mixed drinks, desserts, appetizers, and entrées. For instance, a waitress we had about month ago got $20 tip from us with a check amount that was $78 and something cents.
If they take the EFFORT, they will get paid the CORRECT WAY.
“If your server is instructed to suggestively sell, or upsell…you will have those done to you.”
That’s fine, but do it BEFORE I place my order. Obviously, eating out EVERY WEEKEND since 2001 and only experiencing this around 3 times or so, tells me it’s ***NOT*** their job to upsell me AFTER I have placed my order. It’s their job to upsell me **BEFORE** I placed my order. Even at the SAME RESTAURANTS, such as Red Lobster, I have been to before and after the incident about the upsell of the top shelf margarita and she was the ONLY server at Red Lobster that EVER tried to do that to me, which I have ordered the classic margarita LOTS OF TIMES BEFORE and even AFTER that with NO UPSELLING AFTER I HAD PLACED MY ORDER for the margarita. So obviously, it’s NOT THEIR JOB, otherwise, at least 90% of the servers would be complying.
You are NOT, under any circumstance, to bitch to a server about company policy. That’s what corporate offices are for. If you can’t understand that general basic of corporate America, I would highly suggest taking the logical step of studying it some. If a server doesn’t do the job they are TOLD to do (not the one you want them to d), they can get fired.
“And as much as you think of yourself, you are not worth getting fired.”
Refills without asking MOST DO NOT DO, so obviously I see these SAME SERVERS AT THE RESTAURANTS WE FREQUENT, which doesn’t that tell you SOMETHING? They do NOT have to follow EVERY RULE to keep their job.
October 5th, 2007 at 2:25 pm
Sadly, pumpkin, people don’t generally make 25%-30% off of obnoxious, pushy and overbearing people. Because with those people generally nothing satisfies them. Servers won’t WASTE THEIR VALUABLE TIME dealing with someone who should have just eaten at home.
And don’t worry about my money. I got out of serving because of people like you and I’d rather do what I do now: teach. Oh…that elementary school comment, you can cut that shit. I’ve taught there. I don’t need to go back. I teach at a collegiate level now, and I am willing to bet you’ve either never stepped foot there, failed, or quit. Otherwise you’d have a bit more respect on your shoulders for people who have harder jobs than you.
I will be the first to say that serving, especially when it comes to people like you, is definitely harder than teaching.
Also, speaking of education, why don’t you leave other people alone and worry about your own problems. Perhaps then you’ll have enough time to make it through school and get a job other than bein’ a useless customer service associate at a doughnut joint.
So before ya speak any more dribble and double standards, take some advice from Priscilla Queen of the Desert, “Why don’t you light your tampon and blow your box apart? ‘Cause that’s the only bang you’ll be getting here.”
And with that, we are through. :-)
October 5th, 2007 at 5:55 pm
I was out yesterday for coffee, and I ordered a side of fries, with some ranch dressing (preferred over ketchup). The server mistakenly brought me a dip of sour cream, and noticed it as she handed it to me. She said “oh no, you wanted ranch, I’ll just get that for you” …
I told her, “no, that’s fine, I’ll take the sour cream!”
.. I stirred some pepper into it, and enjoyed it very much!
She got a nice tip from me. Because she caught her own mistake? NO.
Just because I saw no reason to FLIP over a DIP.
October 5th, 2007 at 9:17 pm
Springs1,
Why are you posting here? I’m not a server, but like you I did a couple of counter jobs in my youth. I couldn’t do a server’s job.
Are you this unreasonable with other professions you deal with? Honestly I hav e a relative just like you and staff have chased her out of so many resturants with deliberately bad service I’ve lost count. Don’t assue your regul.ar servers are happy to see you, just not fast enough to hide.
October 5th, 2007 at 11:42 pm
Promise, last 1
Springs,
As far as I’m concerned, if you order Dr. Pepper you are entitled to refills of DR. PEPPER, anything else is ordering an additional drink. Just cuz you want it free doesn’t mean it is.
October 6th, 2007 at 1:10 am
This is getting pathetic. I DO know what I am talking about. NEWSFLASH!! I AM A SERVER!!! I think I know a little better than you do that people order different shit. But there are other servers there with oders as well. I have had times, 2 days ago I might add, when I put in 2 orders almost at once. I had no choice. Guess what! We were busy! They were 2 totally different things that took different grill times. & guess what else!! They came up at once. Yep!!! That’s right! It happens because the grill cooks go by when the ticket was rung in. They might not notice that the 2nd ticket I rang in was a lot simpler than the 1st because they are going in order! You are apparently too stupid to understand that. And as far as the server being stupid for bringing out the wrong food, guess what we have on busy nights? An expo. We have people whose sole job is to get the food ready to leave the window. If they have the window so FULL of food that it won’t all fit & they tell you that your food is ready to go, do you know what happens? Thge server takes that tray out to keep you bitchy people from complaining that it’s cold or took too long. We kinda have to trust that the expo is doing their job, & if they made a mistake, big deal. Don’t lie or even try to pretend that you could handle the job. YOU COULDN’T DO IT. You have proven that. To rap this up, we all know that you could go on forever ranting & raving when you’re wrong, but we’re all sick of hearing your bullshit. You just enjoy being a bitch. You get off on it. Your point is bogus & you will NEVER get it across. You don’t even really have a valid one anyway.
October 6th, 2007 at 9:01 am
Jimmy-James
“get a job other than bein’ a useless customer service associate at a doughnut joint.”
I have an office job. I have been doing office work since 2002.
“Sadly, pumpkin, people don’t generally make 25%-30% off of obnoxious, pushy and overbearing people.”
I am NOT that type of person. I am NICE. I say “thank you”, but the waitress yesterday who forgot one of my husband’s sides, didn’t say she was sorry. WHY should she earn 25% for not only not verifying her pad of paper BEFORE she left the kithen, but also not to be nice enough to say she was sorry? I treated her the way she treated us in the tip, NOT VERBALLY.
“So before ya speak any more dribble and double standards, take some advice from Priscilla Queen of the Desert, “Why don’t you light your tampon and blow your box apart? ‘Cause that’s the only bang you’ll be getting here.””
By your response, I hit a nerve. You don’t want to admit I am telling you the TRUTH. You couldn’t comment back on anything I said, because it is all TRUE. If you get a refill without knowing 100% for sure it’s wanted, that’s ASSUMING, which IS trying to as you said “Read someone’s mind.” That Red Lobster waiter tried and failed at it.
October 6th, 2007 at 11:32 am
Springs1 get a job in a restaurant and you will see how one is ran. It will completely contradict the way you think one is ran, and most restaurants have alot of the same policies. If you have such a problem with servers then stop going out to eat! I bet you are one of those people who bitches about EVERYTHING in order to get something FREE.
October 6th, 2007 at 4:37 pm
Chris
“I bet you are one of those people who bitches about EVERYTHING in order to get something FREE.”
NO, HONESTLY, there have been MANY of times we NEVER CALLED A MANAGER. The time for instance with the bbq chicken nachos incident where I received quesadillas, we NEVER ONCE CALLED A MANAGER and NEITHER did our waiter. If we were into the free stuff, we would always complain to management. I try NOT to complain to the manager, because that’s NOT FUN. If I do report it to the manager, it is because I want the problem not to happen again and it be solved. Shouldn’t that tell you all I want is GOOD SERVICE? I DO NOT want the damn free item if I could have GREAT service instead. What’s the money off of my bill worth if I am pissed off and mad? I would HONESTLY, TRUTHFULLY, RATHER ANY DAY have my order correct, not get overcharged, and get things in a timely manner to tip well, then to have rotten service and be pissed off just to get a free whatever. HOW COULD THAT BE WORTH ANYTHING? I would rather be HAPPY by receiving GOOD service. I don’t want the damn free whatever if I can have a server that CARES about my dining experience. We have money to go out to eat and to tip well. We don’t need that free whatever. I just want to be happy by having a server that CARES about if your food is correct, about your money by not overcharging you, and how long you have waited for something.
October 6th, 2007 at 8:45 pm
Springs1- if you are *that* worried about a possible TWO MINUTE DELAY when getting your food (seriously, are you timing them with a stopwatch??), why don’t you just add up the HOURS you have wasted typing these comments and be done with it? Clearly your TIME is not that important.
October 7th, 2007 at 1:25 pm
first of all I ALWAYS ring in orders in the cheapest way possible, in order to help people save money, and hoping to also better my tip hoping that saving them money will increase my tip, but that doesnt EVER work. Just last night at work I had a table of two ladies call me over to the table to tell me that they had wonderful service and to tell me that they didnt think they were charged enough. I ensured them that they had been charged accordingly. I was left $1.00 a piece. “wonderful service” for $2.00. When I work I want to wear a large button/sign saying “I only make $2.13 an hour.”
Luckily I had a large party come in late and tip very well, if not for that i would not have made decent money. On the fact of waiting to long, in my experience if you alert your table of why their food is taking to long, they dont mind. That also happened last night. Just as Ribeye has stated you want the mythical perfect service and I know that I am a good server and I cannot even give perfect service, much less anyone else that I know. Shit happens in a kitchen. Its not our fault! dont fuck up our pay because the grill cooks are morons. Dont even tell me to check the tickets before the food comes out when half the time other people set up the food and tell you its ready. You figure with 3 people setting food up in the window its ready. But also people forget things, its no big deal to run back and get it, but according to you it is.
October 7th, 2007 at 3:46 pm
Chris
I posted my response on my blog due to it being kind of long.
http://howtobeagoodserver.blogspot.com/2007/07/how-to-be-good-server-in-restaurant.html
October 7th, 2007 at 4:57 pm
Springs1: IT IS A RESTAURANT. THE SERVERS ACT AS A TEAM! You trust your team. You help them, they help you. like I said work in a restaurant and you would know that. A doughnut counter does not require teamwork! FUCK OFF!!
October 8th, 2007 at 8:30 am
Chris
“THE SERVERS ACT AS A TEAM!”
NO THEY DON’T 80% of the time. If they did, WHY WOULD WE RECEIVE ALL OF THOSE MISTAKES ALL THE FREAKIN TIME? It’s because the other servers that run the food do NOT MAKE A TIP FROM GETTING THE ORDER TO THE CUSTOMERS RIGHT OR WRONG, SO WHY THE HELL SHOULD THEY CARE IF IT’S CORRECT OR NOT? I get the MOST mistakes with our food when ANOTHER SERVER RUNS OUR FOOD.
You do NOT GET THEY DO ***********NOT************** WORK AS A TEAM. Just look at the example I posted with the 4 mistakes. A “TEAM” should be able to not make THAT MANY MISTAKES. THIS IS ****NOT**** A TEAM EFFORT****. It is a ONE SERVER EFFORT. The rest of the people did NOT **TRY** to get ANYTHING CORRECT. WHY would an EMPLOYEE of the restaurant BRING OUT ribs WITHOUT THE FRIES ON THE PLATE, when it’s ***ON THE MENU*** it comes with that? THAT PERSON DEFINATELY DID NOT WORK AS A “TEAM” MEMBER. A “TEAM” is when all people bringing out the food actually **VERIFY** the correct entrees, side dishes, and any condiments. NONE of those people bringing out the food VERIFIED the things they were taking to the table. They just had a person say “Bring this to table #3″ or whatever number and all they did was ******BRING IT OUT*******! NONE OF THOSE PEOPLE VERIFIED A DAMN THING. For all they know, the entrees could have been completely wrong.
I will say this again so you can UNDERSTAND THIS: THE SERVERS THAT RUN THE FOOD THAT AREN’T THE MAIN SERVERS DO NOT WORK AS A TEAM MOST OF THE TIME!!
“You trust your team.”
It’s **YOUR** TIP ON THE LINE, so that is completely STUPID OF ANYONE TO DO! There’s NO WAY IN HELL I WOULD TRUST SOMEONE ELSE FOR MY INCOME IF I DIDN’T HAVE TO!
October 8th, 2007 at 10:45 am
Bitch you dont know what the fuck you are talking about. If you have never worked in a restaurant then what the hell are you doing trying to tell servers what to do. You are telling them what to do based on how you want YOUR service. In the restaurant I work in we do work as a team but mistakes do happen. I think I would know alittle better than you do, considering YOU DONT WORK THERE! NOBODY is perfect, not even your ass! get a fucking life, a fuck off!
October 8th, 2007 at 6:18 pm
Everyone,
Let’s just ignore her… Maybe she’ll crawl back under her rock.
October 8th, 2007 at 8:02 pm
Chris
“I think I would know alittle better than you do, considering YOU DONT WORK THERE!”
I KNOW I KNOW MORE THAN YOU, because I actually ***EXPERIENCE**** THE MESS UPS AT OUR TABLE SO MANY TIMES.
“NOBODY is perfect, not even your ass!”
I NEVER claimed to be, but I would at least ****TRY MY VERY BEST**** instead of just “BRINGING OUT THE FOOD WITHOUT VERIFYING ANYTHING ON THE PLATE.” These people that are bringing out the food with VERY OBVIOUS COOK or EXPO mistakes like things missing such as the waitress we had friday that forgot my husband’s baked potato. Since SHE took the order, SHE should have REREAD her written order and compared those plates of food she brought out on a tray with the written order to make sure EACH component was there.
1. Burger - check
2. 1 orders of fries(1 for me, 1 for my husband) check
3. Chicken Sandwich -check
4. Stuffed baked potato - NOT THERE
See, since I already had my condiments I asked her to bring me BEFORE the food came out, she didn’t have nearly as much to verify.
It was VERY OBVIOUS it wasn’t there and when my husband mentioned he ordered a stuffed baked potato, she looked at the ticket. I felt, WHAT AN IDIOT, because she should have verified what the hell she WROTE DOWN *************BEFORE************* she LEFT THE KITCHEN. HER TIP WAS ON THE LINE and she DID NOT EVEN APOLOGIZE. Her 8% was earned. When a server learns to be nice and apologize they will get more. It was **********HER********** FAULT 100% that my husband was delivered his food without the stuffed baked potato he ordered. She DID NOT VERIFY ANY OF THE FOOD, because if she would have, she wouldn’t have been trying to find it on the ticket AFTER she was reminded.
“Bitch you dont know what the fuck you are talking about.”
You are acting like a LAZY AND UNCARING SERVER by saying that, because I KNOW what we go through.
Take this example for instance:
My husband orders “Spicy Billiard Sticks” at Fox and Hound as our appetizer. These things are just like Southwestern eggrolls, but they, at that time, only came with sour cream and salsa. Anyway, he also orders along with the appetizer a side of ranch(which that is for me). Anyway, OUR WAITRESS wrote down our order, she comes out with the plate, NO RANCH. I remind her by saying “We ordered a side of ranch.” She goes ALL THE WAY BACK, meanwhile, I am WAITING to eat my food the WAY I ENJOY IT, which finally she comes back around 2 mins. later with the ranch. She doesn’t say she’s sorry either. It could be possible she didn’t put the order in correctly, but let’s say she did. Since she had the written order, she could have easily made sure 1 side of ranch was on the plate, but instead, she was TOO LAZY ASS AND UNCARING to make sure it was on the plate. I think it’s PATHETIC when the SAME SERVER that TOOK THE ORDER CANNOT GET OBVIOUS THINGS CORRECT WITH YOUR ORDER.
October 8th, 2007 at 8:04 pm
Chris
This is an example of a waitress at Chili’s:
I order ribs, which on the menu come with cinnamon apples and fries. I substitute cinnamon apples for extra fries. I also order 2 sides of bbq sauce, 1 side of ranch, and 1 side of mayo. SHE brings out the food. She brings out the plate with the ****BIG BOWL***** OF CINNAMON APPLES, NO EXTRA FRIES, NO 2 SIDES OF BBQ SAUCE, and NO MAYO. Just the RANCH was on the plate as far as the condiments go. She had the audacity to ask me “So what did you order”, knowing good and well she had a WRITTEN ORDER that SHE WROTE DOWN to know this instead of making me repeat my order when my food is in front of me. I repeated my order and she brought the condiments first, then the fries. NO APOLOGY WAS GIVEN.
Anyway, my point is, if you are SO STUPID TO PUT YOUR TRUST INTO PEOPLE YOU DON’T HAVE TO, THEN THAT IS WHY THE TIP IS BAD. YOU DON’T HAVE TO TRUST THAT THE FOOD IS CORRECT IF YOU TOOK THE ORDER AND BRING OUT THE FOOD AS FAR AS OBVIOUS THINGS GO.
HOW COME I HAVE SOOOOOOO MANY COOK OR EXPO MISTAKES ON ONLY ******ONE****** ENTRÉE? I know why, it’s because the waitress DIDN’T take ANY *****EFFORT**** TO VERIFY WHAT THE HELL SHE WAS TAKING ME.
Do you realize HOW MANY SITUATIONS I HAVE LIKE THIS? It’s A LOT, it really is. I try to prevent at least the condiments, by asking for the servers to bring them BEFORE the meal sometimes.
If another server brings out chicken minus pasta that is supposed to have chicken and you put in the order correctly, well yeah, in THAT TYPE of situation, you have NO CHOICE BUT TO TRUST THE PERSON RUNNING THE FOOD, but if it’s condiments, you DO HAVE A CHOICE to RUN THOSE CONDIMENTS TO THE CUSTOMER BEFORE THE FOOD COMES OUT. If YOU take the order and BRING the food to the customer, then you have no reason not to notice that there is no chicken UNLESS it is covered up by something.
There’s really no reason to trust another server for your tip if you really don’t have to like with condiments. There’s really not EVER a reason to trust the cooks or expos to have things obviously correct, because a LOT of times, the food is NOT CORRECT.
October 8th, 2007 at 8:04 pm
Chris
WHY would I have SOOOO MANY mistakes BROUGHT TO ME if I didn’t know what I was talking about? I would********PREVENT******* the cook’s or expo’s mistakes from getting to the customer, even if I wasn’t the main server as long as the ticket was correct. If I was the main server bringing out my customer’s food, I would make sure what I had in my hands, would be indeed correct.
“If you have never worked in a restaurant then what the hell are you doing trying to tell servers what to do.”
Because my food gets to the table with stuff that is so VERY OBVIOUS is wrong. If I don’t have to touch or taste my food to NOTICE there are problems or a problem, then WHY COULDN’T THEY DO THE SAME *****BEFORE******* TAKING IT TO THE TABLE WRONG?
“You are telling them what to do based on how you want YOUR service.”
NOT when it comes to getting the correct food to the table, that’s EVERYONE IN THE UNIVERSE that would want that. WHO THE HELL WOULD WANT THEIR ORDER WRONG? EVEN IF THEY ARE AT MCDONALD’S, THEY DON’T WANT THEIR FOOD WRONG. It’s like DUH!!!
Now, it’s my opinion about the refills without asking, that I will agree that is what I want, but with the food being correct, that’s what EVERYONE WOULD WANT. EVEN YOU WOULD WANT YOUR FOOD CORRECT THE FIRST TIME AROUND IF YOU COULD. YOU JUST DON’T WANT TO ADMIT THAT.
“In the restaurant I work in we do work as a team but mistakes do happen.”
When you run another server’s food, do you actually take the effort to ***VERIFY*** the tickets with the food? If you don’t and all you do is just take the food to the certain table, then you are ******NOT****** WORKING AS A TEAM. A team is when you verify some other server’s table’s food for obvious mistakes as well as when they bring YOUR table’s food out that THEY will do the same. Like for instance, if you and I are servers. I run your food, which I see a side of ranch missing, so I tell the cook and they put it on the plate BEFORE I take it to your customer. You run my food to one of my tables and you notice the side dish is missing, so you tell the cook that a side of potato salad is missing. THEN, when they get a bowl and put the potato salad in, you bring the food out.
A “TEAM” is also getting refills for another table, even though you aren’t their server. A couple of times so far, I asked the person that ran the food to me to get a refill and they never did. One waitress that ran the food to us said “YOUR SERVER WILL GET IT.” Just like that to me. Yeah, it’s a “REAL TEAM”, huh? NOT!
SEE WHAT A ***********TEAM**************** IS? It’s HELPING OTHER SERVERS OUT, even though your tip is not on the line. A “TEAM” is also making sure the food is correct, even if you took the order BEFORE taking it to the customer, because that helps out the cooks and expos to get things fixed in a quicker fashion. If you take the order, it’s up to *********YOU********* to do decide if you want to be LAZY and UNCARING not to verify what you are taking to your customers or you can decide to verify what you bring out. Obviously, I would think a server would make BETTER TIPS if they would get the orders correct the first time around, wouldn’t you?
What you don’t seem to understand is that if the ticket is correct, if you happen to run some other server’s food, you can make sure the correct food is on the plate. I have NEVER had a food runner apologize for bringing me the wrong stuff that was obvious, which it IS their fault I am receiving it wrong if the ticket is correct, because they CAN make sure what they are taking out is correct.
October 9th, 2007 at 12:11 am
Go back to kindergarten?! She’s getting desperate thinking of shit to make up. Just go away Springs1. You’re making a fool of yourself & frankly, Ribeye’s normal readers are sick of you.
October 9th, 2007 at 1:29 am
AMEN mary! this bitch is out of her fucking mind. I am done dealing with her, she thinks that she knows how to do everything. I’m done dealing with her and her essay comments. BTW ribeye leaves essay blogs cause that is what a blog is supposed be, if your so smart how did you not know that. Get a life, and stop telling us how to do our jobs, obviously the way we do things works cause we all still make money. There is no way in hell I would ever take your advice. Its ridiculous and goes against the way I was trained at my restaurant. Just let us be!
October 9th, 2007 at 8:00 am
Mary
“She’s getting desperate thinking of shit to make up.”
I AM NOT MAKING ANY OF THIS UP. THESE THINGS REALLY DID HAPPEN. Do you want to call Chili’s corporate to find out about the waitress that I got fired? That was the situation with the ribs situation I talked about above. I waited a half an hour for a margarita also and she was RUDE. I also got a Bennigan’s waitress fired also. All the food in that situation came out wrong too. It’s the TRUTH.
WHY would you think I would be making this up?
“You’re making a fool of yourself & frankly, Ribeye’s normal readers are sick of you.”
NO, I am TELLING IT LIKE IT REALLY IS. They are “SICK” of me, because they do NOT WANT TO PUT MORE EFFORT INTO THEIR WORK, because they are too damn LAZY TO DO IT.
You just do NOT want to admit the TRUTH, that they DO have TOO MANY MISTAKES GETTING TO CUSTOMERS NOT TO DOUBLE CHECK THE FOOD A PERSON TAKES TO A CUSTOMER. Just because the cook or expo messed up, doesn’t mean YOU have to also. YOU HAVE A BRAIN, USE IT!
A “TEAM” is to actually help the other server out when you run their food by checking the ticket to make sure all components are there, so when someone runs your food, they will do the same. It’s a WIN, WIN, situation if you work as a “TEAM”, because then there won’t be many mistakes that get to the customers.
October 9th, 2007 at 8:09 am
Chris
“she thinks that she knows how to do everything.”
I didn’t say “EVERYTHING”, I said HOW TO SERVE A CUSTOMER WITHOUT GETTING THE COOK’S OR EXPO’S MISTAKES TO THEIR TABLES. I KNOW HOW TO PREVENT THEM, WHICH YOU ARE TOO LAZY ASS AND UNCARING TO DO FOR YOUR CUSTOMERS.
“obviously the way we do things works cause we all still make money.”
You do NOT get it. YOU COULD BE MAKING MORE MONEY IF YOU DIDN’T LET THE COOK’S AND EXPO’S MISTAKES GET TO YOUR CUSTOMERS. ARE YOU THAT STUPID AND LAZY ASS TO NOT MAKE SURE WHAT THE HELL YOU HAVE IN YOUR HANDS IS INDEED THE CORRECT FOOD?
“There is no way in hell I would ever take your advice.”
Well, the customers will be suffering and your tips won’t be as high as they could be. This just shows how VERY, VERY, LAZY YOU ARE and that you do NOT CARE AT ALL ABOUT YOUR CUSTOMER’S HAPPINESS, yet you want them to care about your money.
“Its ridiculous and goes against the way I was trained at my restaurant.”
Obviously you have a BAD TRAINER that doesn’t understand what it’s like to have many mistakes at their table. If they did, they would tell you to make sure the food is correct BEFORE you take it to the customer’s table. PREVENT HAVING TO MAKE EXTRA TRIPS BACK AND FORTH by double checking the ticket with the plate of food. WHY IS THAT TOO MUCH TROUBLE FOR YOU, YET, YOU WOULD GO BACK AND FORTH TO GET MISTAKES FIXED? There are a LOT of food mistakes. I experienced them A LOT.
Also, by you calling me a “BITCH” shows how you don’t like it when I telling you just how it really is. You don’t want to admit I am RIGHT. NO ONE WANTS THEIR FOOD WRONG. I do NOT CARE if you are talking about fast food or a regular restaurant. NO ONE WANTS THEIR ORDER WRONG UNLESS THEY FEEL IT’S WORTH IT TO GET SOMETHING FREE, which 99.9% of people would MUCH RATHER have their order correct. So if you think I don’t know what I am talking about, go ahead, don’t make as much money. You should be treating your customers as YOU’D how you would want YOUR FOOD to come out. WOULDN’T you want your food to come out 100% CORRECT THE VERY FIRST TIME AROUND? WHY CAN’T YOU ADMIT THAT?
October 9th, 2007 at 2:13 pm
Go away & leave us all alone. Ribeye doesn’t want your essays & neither do his readers. Act like a mature adult & stop with the high school drama you won’t let go of. I do assume you aren’t in high school anymore, so act like it.
October 9th, 2007 at 2:39 pm
And you NEVER get a server fired. It only shows how childish you really. Although we can clearly see that.
October 9th, 2007 at 4:30 pm
look springs1, frankly im tired off you telling me how to do my job. I care about my work obviously since I make money. I dont just take food out without looking at it. I know how to do my job alright.I dont comment on your blog telling you how to do your job, im sure you make mistakes where you work, how would you like to be fired you stuck up bitch! Im not the best server, but I have confidence in myself and I know that I am a good server. I have been serving now for a year at ______, and never once have a had a complaint about MY PERSONAL service. Yes i get complaints about the food being overcooked or undercooked, but I am a server not a damn cook. Contrary to your belief I care about my tables, because as a server I know: shitty service=shitty tip, but if the food comes out wrong and you as the server apologize and are willing to explain the problem most people (except you) are willing to forgive and forget. When I go out I dont mind waiting on something that a server forgot because I know mistakes happen. And im not calling you a bitch because i know your right, Im calling you a bitch because that it what you are. having a server fired because you had to wait for a drink, or maybe she was having a bad night. I’ll say it again nobody here likes you.take your snotty ass somewhere else!
October 9th, 2007 at 7:17 pm
Chris
“I dont just take food out without looking at it.”
Well at least for once you are ADMITTING I AM RIGHT to actually verify what you are taking to the customer if it’s correct or not.
“Yes i get complaints about the food being overcooked or undercooked, but I am a server not a damn cook.”
MOST of the time, it’s the cook’s fault for undercooked food, but **********NOT************ IN EVERY SINGLE SITUATION. Any time you can ***SEE*** it’s not correct, then if you took the order and take out the food YOU ARE AT FAULT. For instance, last week we went to Outback. The waiter had a steak for the table next to us, LITERALLY it was ****RED**** as can be. Now if the person that ordered that steak would have ordered it well done, then either they pressed the wrong button(which is VERY POSSIBLE) or if the waiter that took the order also brought out the steak, that waiter would be at fault. Well done should be almost black.
Another thing, I order my fries “LIGHTLY COOKED”, so when my fries come dark brown instead of more yellow to my table from the SAME SERVER that took the order, it’s my SERVER’S FAULT for not verifying what she or he handed me.
Another thing, bacon that is ordered crispy, but comes out not crispy. If you can actually NOTICE that the bacon is FLAT or they have white fat showing a lot instead of it being WAVY, then it’s YOUR FAULT if you take the food to the customer without it being crispy. The only way it couldn’t be my server’s fault is if they cannot see the bacon or another server takes the food to me if they put in the order correctly.
In all of these situations, the server can put in the order incorrectly, thus, cause it to get cooked wrong, so it CAN be the server’s fault for undercooked food. It’s not likely, but it CAN HAPPEN. Also, in all these situations, if the order was put in correctly, if the same server that took the order brings out the food with it OBVIOUSLY WRONG, then I fault the person bringing it out wrong, NOT the cook.
I do NOT fault my server for things they cannot see such as a pickle under a bun or a burrito filling or the difference between medium well and well done. My server can’t really know unless they touch my food, which they aren’t going to do that in those situations if something is wrong.
“When I go out I dont mind waiting on something that a server forgot because I know mistakes happen.”
When you wait 25 minutes or a half an hour for a margarita, I do NOT think MOST people would be happy with that, even YOU.
I waited 25 minutes LITERALLY one time at Applebee’s, because my server FORGOT to get my margarita from the bar. If I wouldn’t have reminded him, WHO KNOWS HOW LONG I WOULD HAVE WAITED AFTER THAT EVEN?
“Im calling you a bitch because that it what you are.”
NO, that’s what *********YOU************ ARE.
“having a server fired because you had to wait for a drink, or maybe she was having a bad night.”
WHO GIVES A SHIT IF A SERVER HAD A BAD NIGHT IF THEY MAKE MY NIGHT BAD? SO THEY HAVE TO MAKE MY NIGHT BAD, ALL BECAUSE THEY WANT TO BE RUDE TO ME, LAZY, AND UNCARING. HELL WITH THAT. THEY GOT THEMSELVES FIRED BY THEIR NASTY ATTITUDES and RUDENESS.
WHY should anyone care about the server’s bad night if that server didn’t care about the CUSTOMER’S NIGHT? WHAT GOES AROUND, COMES AROUND! YOU TREAT ME LIKE SHIT, I WILL TREAT YOU BACK THAT WAY IN THE TIP. WHAT IS DESERVED, IS DESERVED.
“im sure you make mistakes where you work, how would you like to be fired you stuck up bitch!”
Of course I make mistakes, but it’s NOT the like I am lazy like some servers I have had and it’s NOT like I am EVER, EVER, EVER, RUDE to other co-workers or people I have had to call over the phone. These people got fired, because they were RUDE TO ME. IN ANY JOB THOUGH, if you make too many mistakes, you probably will get fired. One of the agents at the insurance office I work at got DEMOTED to a lower position, because of too many mistakes. The thing is though, if I did make a mistake with someone’s food if I was a server that was obvious or if I overcharged someone, I would DESERVE to get a crappy tip. I do NOT think that the customers will just tip me just because I would serve them. Just as I messed up their food, my tip should get messed up. It’s only fair.
“are willing to explain the problem most people (except you) are willing to forgive and forget.”
I don’t think so. Just read some complaints at complaints.com and planetfeedback.com. Those people don’t just forgive and forget.
http://www.complaints.com/directory/2005/july/7/26.htm
http://www.complaints.com/august2002/complaintoftheday.august6.33.htm
http://www.complaints.com/complaintofthedayfebruary12001.16.htm
http://www.complaints.com/september2003/complaintoftheday.september15.12.htm
http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=303136
These are just SOME of the complaints people DO NOT LET GO. THEY DON’T FORGET OR FORGIVE. Also, when people have plans to go somewhere afterwards, because of a food screw up by the server, it delays those people, which DOES GET PEOPLE PISSED. I cannot believe you think they don’t care, because they DO.
October 10th, 2007 at 12:38 am
Mary (Berry) and Chris (haven’t thought of a nickname for your yet),
I’m glad we do have teamwork where we are. It makes things run smoother. We know how things are and we know and always say that everyone should HAVE to work as a server for at least 2 weeks to know what we go through. If people work at our establishment and DO NOT have teamwork capabilities, they in turn get fired for not being a team player. But if you don’t get fired (b/c you’re sleeping with the manager…) you are boycotted from other servers (and don’t set up their food) b/c you’re lazy and only care about your tips and not helping others make better money. I work with you all the time Mary and you always show teamwork and I thank you! Chris, I haven’t worked with you in what seems like years, but I trained you so you have to be good :P We know what we’re doing and we obviously do it well or otherwise we would never have good nights in tips (tonight was sucky and slow which doesn’t count, glad I got paid hourly training pay). I apologize that I do make mistakes when I expo, but you guys understand where I come from with the whole full window and FIFO system. And glad you don’t take my time in window that I can be pulling another tray forward and re-check you tickets and let the food get cold so that the grill line has to recook the whole freaking thing. Thank you for trusting me even though I do make those occasional mistake. I know I’m not perfect I do make mistakes and so do our managers that set up trys and the grill cooks that cook them and even the guests that say that they ordered something they didn’t (the little boy tonight that thought he ordered pancakes, even his family said he didn’t, go with me on this child I write my orders down even when I don’t have to). They were extrememly nice, had odd tasting Stew so I went to the hotbox and got a fresh bowl of stew to go for her, BECAUSE she was nice and DIDN’T even want to COMPLAIN.
I’m just glad we can go back and vent to one another on the server aisle about “those guest”. I still say that we should have a big screen TV (jumbotron at the football games, big) in the corner of each restaurant with the constant play of the movie ‘Waiting’… people then would be polite, lol. Otherwise if someone isn’t a server they just can’t identify, no matter how many redundant times saythey do. They can TRULY never appreciate and recognize our hard work that we put into a typical $2.00 tip (damn old people, lol). Again, glad I trained tonight and that I didn’t get alot of those.
Anyway, just wanted to let you know I checked out the website and all I have to say over the past fews days…. I am in awe, and just can’t understand somethings.
October 10th, 2007 at 12:51 am
i know what in the hell im talking about. I serve you dont!
October 10th, 2007 at 1:04 am
Maybe you should consider trying small, local places instead of the mega chains? You would have servers who were able to give you the massive amount of detail you so desperately crave.
October 10th, 2007 at 8:09 am
Chris
“i know what in the hell im talking about. I serve you dont!”
Just because I don’t actually “SERVE”, DOESN’T mean I do NOT KNOW WHAT MISTAKES GET TO OUR TABLE. It’s not like this happens once in a blue moon, this happens SOOOOOOO MANY TIMES that I have things missing, things wrong when the food arrives to the table.
That waitress that brought my spicy billiard sticks without the ranch, we had gave 25% the time before, because she made sure what she was bringing out was correct. The next time though she DIDN’T. Just because someone “SERVES” DOESN’T mean they do their job like they are supposed to ALL THE TIME by checking things on the plate. ONE SIDE OF RANCH SHOULDN’T be that difficult for ONE PLATE OF FOOD, because this was ONE APPETIZER she was bringing to the table. She just didn’t verify her pad of paper she wrote the order on, OBVIOUSLY. This was rocket science, it was ONE side of ranch with NO ALTERATIONS to the appetizer. We ordered the appetizer just as it is on the menu with an additional side of ranch. HOW HARD COULD THAT BE TO GET IT RIGHT?
You say if servers apologize, well MOST DON’T, no matter how nice you are to tell them about the mistake. As I stated before, NO food runner has told me they were sorry when they messed up. I don’t care if it’s only one side of ranch missing, you should still be nice to say “Sorry about that.” That ranch was what I wanted to eat most of the appetizer with, because without the ranch, I wouldn’t have ordered that item.
Just because YOU SERVE and I DON’T, DOESN’T mean I don’t experience BAD SERVICE A LOT. When you go out to eat twice a weekend, ALL YEAR ROUND, you see what happens when you have your food brought to the table. When I tell the server that ran the food “I ordered 2 sides of ranch.” They don’t even know what I am talking about, because MOST of the time, it’s ON THE TICKET, but they do NOT READ THE TICKET. It’s the truth that MOST servers do NOT work as a team, because if they did, these OBVIOUS mistakes would NOT be brought to the table 99% of the time. The 1% is when the server puts in the order incorrectly and another server runs the wrong food to the table.
October 10th, 2007 at 1:00 pm
Banana!!!! I love you!!!! You are awesome & right in what you said!!
October 10th, 2007 at 6:15 pm
boycott springs1. if you are a smart server DO NOT listen to her! I might have considered it if she had ever served. I worked at a movie theater, should I give hollywood advice on how to make movies? No because I know nothing about making movies, just like you know nothing about serving. The only thing you know is when servers make mistakes and then you hold on to those and feed off those mistakes like a maggot! YOU ARE ANNOYING! GO AWAY!
October 11th, 2007 at 9:04 pm
Chris
“I worked at a movie theater, should I give hollywood advice on how to make movies? No because I know nothing about making movies, just like you know nothing about serving.”
NO, I actually “DO” KNOW something about it, because I actually DID “SERVE” TABLES at the donut shop. I BROUGHT OUT FOOD TO THE CUSTOMERS at the counters, booths and small tables. I also REFILLED and brought out first drinks. I also gave people condiments. I also sometimes gave people their checks and brought back their change. GEE, sounds like I actually DID “SERVE” some customers, doesn’t it? I NEVER SAID IT WAS JUST LIKE A REGULAR SIZE RESTAURANT, but I DID “SERVE” customers.
Giving Hollywood advice on how to make a movie is DIFFERENT in that you don’t have to TIP ANYONE. Secondly, just because YOU don’t like that type of movie, doesn’t mean MOST don’t. Thirdly, when it comes to restaurant service though, EVERYONE IN THE UNIVERSE WANTS THEIR FOOD TO COME TO THE TABLE CORRECT unless they want something for free, which MOST PEOPLE would NOT feel it’s worth suffering through that. So, what I am trying to say is, with your example, that’s one person’s opinion about how a movie should be made, but THIS situation with restaurant service is a UNIAMOUS thing. WHO wants mistakes with their order? I don’t know ANYONE that does whether you are at McDonald’s or at Applebee’s. Liking the way a certain movie is made is NOT a “UNIAMIMOUS” opinion, it’s ONE PERSON OPINION. Also, the movie theatre will make their money no matter what your opinion is about the way they make movies. The server that makes OBVIOUS mistakes with bringing the wrong food wouldn’t make as much money more than likely. Do you understand the DIFFERENCES here? It’s UNIAMIMOUS people want their food right when it gets to the table. It’s NOT “UNIAMOUS” that one person doesn’t like the way hollywood makes movies.
“just like you know nothing about serving.”
I DO know A LOT about serving. That’s why I would PREVENT all these OBVIOUS mistakes that come to our table. I would NEVER bring for instance, an appetizer that was ordered with ranch out without the ranch. I would make sure the things that were ordered were on the plate as ordered. I just wouldn’t be that STUPID and UNCARING to do that to someone like it’s been done to us.
October 12th, 2007 at 12:46 am
So, Chris!! Don’t you love to come home from running your ASS OFF at work dealing with arrogant people who are picky as hell, ask for all kinds of stupid, time consuming shit, & act like they’re the ONLY guests to take care of?! The one who is a total PAIN IN THE ASS & KNOWS IT! The one sees that all of your tables are down at once, but not in order like 1,2,3,4. ALL AT ONCE. Do you just pick 1 to greet first & leave the other 2 sitting for up to 10 minutes so you can get the other tables when all 3 have been waiting an equal amount of time?! The people who leave you 2 dollars no matter what your service was like. The people who don’t get that when they pay the bill, they didn’t pay for their service. That’s where the tip comes in. Paying the bill means you covered the food only. If you aren’t gonna pay for your service, next time you come in, you may not GET service. Get your damn food to go & don’t go where you clearly aren’t wanted. The ghetto & the inbred rednecks aren’t even the worst where we work! It’s the old people & the snobby people. & the WORST: THE SNOBBY OLD PEOPLE. They think that they deserve special treatment for being old & nothing more. & they don’t tip. I AM SICK OF PEOPLE BEING SO STUPID!!
October 12th, 2007 at 7:07 am
Mary
“Do you just pick 1 to greet first & leave the other 2 sitting for up to 10 minutes so you can get the other tables when all 3 have been waiting an equal amount of time?!”
NO, you actually ask the HOSTESS or HOST which one got seated first, because they DID NOT ALL GET SEATED AT THE SAME EXACT TIME UNLESS THEY WERE IN THE SAME PARTY. Wouldn’t that be the “RIGHT” and “CONSIDERATE” thing to do here?
“If you aren’t gonna pay for your service, next time you come in, you may not GET service.”
I agree as long as it’s not really horrible service. See, you want payment for people to treat you right, but you think it’s OK not to treat customers right by finding out from the hostess or host which party was seated first. This should be a no-brainer to do this. The party that got seated first, should get greeted first. The first party probably waited for a table just as the rest of the people that got seated after the first party, so WHY NOT TREAT THEM AS SUCH? Don’t you want GOOD PAY? This should be COMMON SENSE to KNOW WHAT TO DO IN THIS SITUATION. WHY would there be any question as to which party to go to first? You don’t get to decide that, because it should be the HOSTESS OR HOST that would tell you by YOU ASKING THAT PERSON WHO they seated first, second, third, etc. It’s called be CONSIDERATE of people’s time of who came first. If I knew we got seated before some other party, I would be already reducing the tip for the server, because they didn’t care who