I’m running into this problem more and more as we train for the holiday season.  I find that new servers with a ton of experience think they are better than the training program, and then they end up running into problems when we let them loose on the floor by themselves.

I have a trainee this week who while I know her, and have worked with her before, is just very…..over-confident.  I understand that she’s been a bartender for a few years, and she knows how to serve tables, but for fucks sake you have to listen when you’re in the training classes.  Refusing to listen, or adhere to the ways things are done where you’re at now will end your job in less than no time.

Every restaurant has certain policies, procedures, and other rules.  Every restaurant has a different menu.  That is why training classes are so important, so that people can learn all of these policies, procedures, rules and menu intricacies.  When someone thinks they are too good for the training program, they usually think they are too good to follow the rules, and suddenly you have someone doing whatever they want on the floor.

Anyone have any suggestions as to how I can deal with this problem during classroom training before she gets to the floor?

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