Service Industry Blog Carnival: Roundtable (click for details...)
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“We ready ta go, CHECK PLEASE!”

Hell, bad tips, bitchery, entitlement junkies, ghetto, great people 26 Comments »

I’ve never in the nearly two years that I’ve worked for “the Restaurant that Cannot be Named” had a more horrible night than I had this past Sunday.  I was stiffed, I was maimed, I was harassed, I was yelled at, I was stiffed, I was stiffed, I was stiffed.  I was so pissed off at one point that I was ready to walk out the door and not look back but I stayed…

The first of the night went great.  I had awesome tables, was making great tips, made a couple of new friends who came back to see me tonight.  It was after 8 o’clock that I started having problems.

First problem table came in the form of three really ghetto black guys that reeked of weed.  From the time I went to the table, they had attitude problems with me.  I didn’t even have a chance to introduce myself or anything before the first one, LemonJelo with the nappy braids sticking out of his head like the snakes of Medusa, looks at me and says, “You da waidah?  Brang three Hen and Coke ovah,” and tries to wave me away.  “No problem, sir, I just need to see three ID’s.”  You’d have thought I just blew up their cars for the looks they gave me.

“Why you gotta see dem fo?” OranJello asked.  “Because I have to see an ID from anyone who is drinking alcohol or I’m not allowed to serve them.”  One by one, the three pulled out their state issued ID cards out.  Only one of them turned out to be 21.  “I’m sorry guys, I can’t serve the two of you,” I said, handing them back their cards, “Can I bring you a coke or something?”

“You can brang dey Hennessey like I ask.”  LemonJello said, starting to get pissed off.  “I can’t serve them any alcohol because they’re not 21 and I don’t want to get fired.”

“Jus brang da damn dranks, dude, we ain’ gon’ tell nobody!”  The third guy, Cheeto said.  “Sir, I’m not going to serve you, there’s no point in continuing to ask.  I’ll gladly bring you something non-alcoholic, but nothing from the bar.”

“Man, fuck you, we ain’ gotta take dis bullshit, we drank heah all da time!  Dis jus cuz we black.”

“Sir, this has nothing to do with your being black, this has to do with me wanting to keep my job and not serve someone who’s underage.  If you continue to talk to me like that, you’ll be escorted out of here.  Now, do you want something to drink or not?”  They got up and left.

The next two tables weren’t hateful or anything, they were just cheap bastards.  I had to clean up three spills from one womans little groin spawn who couldn’t have been more than 2 years old and who shouldn’t have been sitting without a booster seat to begin with.  Her mother decided to let her drink from a regular cup, claiming “My baby don’t need no kiddie cup, she a big girl now.” I tried to prove otherwise by bringing a kids cup anyway, only to have her set it aside and let the brat try to drink out of her cup.  Three times she spilled it, and her lazy mother refused to even try to clean it up.  She just waved me over.  They left me nothing.

The next table of the night had to be the worst one of all, and while they were there a couple of regulars that I love came in.  They were black, and yes, the race matters and you’ll see why after I tell you about this table.

It started out a woman and her two kids.  I’ll name then LaSqueeshia (mother), ShaMarion (son), and Qualatisha (daughter).  The son and daughter were real names, I didn’t find out the mothers real name.  Anyway, they sat down at one of my tables and started waving me over while I was taking an order from another group.  I tried to ignore them so I could answer questions for my table, and LaSqueeshia started yelling quite loudly “Can we get a servah ovah heah?  We been waitin fa 10 minutes already.”  They hadn’t even been sitting for 2 minutes, much less 10.  I finished my order and put it in, then grabbed some bev-naps and went to my new table.

“Sorry for the wait, everyone, how are you tonight?”  I asked as cheerfully as I possibly could.

“We done ate dinnah, we jus came ta have some dessert.” LaSqueeshia said.  “What all ya’ll got?”  I picked up the menu and opened it to the dessert page, and pointed out a couple of the good ones.  “Do dat cake get some ice cream?” she asked, pointing at a chocolatey delight.  “No ma’am, but you can get some ice cream with it for 75 cents extra and believe me, it goes great with that cake.”

“Why we gotta pay exkra if it tase good wit it?”  one of the kids asked.  “Because the ice cream doesn’t come with it, so you have to pay for it if you want it.”

They ended up ordering a big dessert that they could share, two waters and a sprite.  They stayed for an hour, with momma on the phone most of the time.  More of the family showed up, including two ugly women with the wrong weave in.  After about 45 minutes of my checking on them and them not answering me, I went and printed their check out and drop it off.   Since they hadn’t asked for it, I stopped by the table behind theirs to see if everything was okay, it was a party of 6 from out of town and I was chatting with them, just having a good time with them trying to get a tip.  For the record, this also was a table of black people.  As we were talking, one of the bitches from the dessert table turns around and looks at me, and yells “We ready ta go, CHECK PLEASE!”  I looked up and held up my hand in an ‘I’ll be there in just a second’ gesture.  I stayed with the table for a couple of minutes longer and told them I’d be right back.

I walked the few steps to LaSqueeshia’s table.  “Hey there, ladies, how was everything tonight?”  None of them bothered to answer me.  “Are we all done with this?” I asked, pointing to the dessert.  The woman who’d yelled at me waved it away and kept yapping on the phone.  I took the plate and told them I’d be back to take care of the check whenever they were ready, and went back to what I was doing.  My regulars were sitting across from them and the 6 top was still sitting on the table behind theirs.   I went by to chat with my regulars, who’ve been my regulars for close to a year now, and was talking to them for a few minutes.

While I’m talking to them, I suddenly hear the same hateful voice that yelled for the check, “We ready ta pay, why you ain’ comin ovah heah!”  I told my guests that I’d be back in a second and went back to my bitches.  “All ready to go, ladies?”

“You bettah brang us back every penny of da change,” she replied.  “No problem at all, ma’am, just give me a moment to cash this out.”  I walked away.  The check was 11 and some change.  I wasn’t hateful toward these women at all, I answered their questions happily and they were just hateful the whole time.  So in the end, I made sure they got exact change.  6 of it was in dollar bills, the rest in quarters, dimes, nickels and pennies.  “Ladies, be careful with the book theres a bit of coin change loose inside.” I said with a minor smile on my face, and walked off to my regulars again.

I sat talking to them for a little while.  Their names are Deborah and Leonard, they’re an awesome middle aged couple with two kids, one in high school and one about to start college.  They have a bit of ghetto to them but they tip, they’re nice, and I have had fun with them since the first time they came in.  Being that I’d only had problems with black tables that night, I asked them honestly, “Am I doing something different with my black guests and not realizing it?  Why is it these people are treating me so bad tonight?”  I honestly don’t believe that I treat black guests any different than white, mexican or any other race of guests, and neither did Deborah and Leonard.

Deborah replied, “I didn’t notice anything different from how you served your other tables, why do you ask?”  I told her about the other tables, and how I’d been stiffed 6 times already through the night and it was all from black guests.  She was shocked, and I asked again, “I just really need to know if I’m doing something to deserve it or make them think I don’t want to be serving them!”  They assured me that there was nothing wrong with my service, but I still wasn’t reassured.

The guests that I had to serve Sunday night were most assuredly reenforcing the stereotype of blacks in restaurants and it really pissed me off that I was the one having to deal with it!  I don’t consider myself a racist by any means, but after Sunday night I was seriously close to losing both my temper and my beliefs.  Sunday night is the reason that servers in the majority don’t want to serve black guests.  I haven’t let it change me though; I still welcome any and all guests in the hopes of getting a tip from them and that will never change, but after getting stiffed so many times in one night from one racial group only, and being told by guests of that same group that I did nothing wrong in my service, I at one point threw down my swipe card, yelled that I was going on break and I didn’t care who watched my section and I stormed out the back door to smoke and calm down.

Oh, and the party of 6 from out of town that I had so much fun with left me nearly 40 bucks on a 130 dollar bill,  didn’t know anything about any of the other guests that had stiffed me during the night, were black and awesome.  I treated them the exact same as the other 6 tables.  Was it just something different about the people in general?

Maybe I just need a vacation…by the way, if you consider me a racist because of this post, I hate it.  I am only telling about my night, and hopefully showing you that although some black guests do perpetuate the stereotype, they’re still not all bad no matter how many bad seeds you have to deal with in one night.  I still made a hundred bucks Sunday night, despite my stress.  I can however see why most servers feel the way they do about black guests because it’s painfully obvious that even if you do nothing wrong, the majority of them still don’t tip.

Ribeye

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Croatian Barbie

Hell, bitchery, entitlement junkies, laziness, stupid people 9 Comments »

Before I start, let me assure everyone that I have no issue whatsoever with those who come from or have relatives in Croatia. It just happens to be the place the following “server” comes from.

Croatian Barbie, aka, “Blowjob Barbie”, was hired maybe two months ago. I taught a couple of her training classes and from the start she just didn’t impress me. First off, she spent the majority of the class trying to text people without my knowing until I finally snapped at both her and the been gone for a while “CokeFiend, NeverShutsUp Barbie” about it. She failed her tests numerous times, and from training she’d already learned the delicate art of restaurant rumor starting. Fun chick. I took comfort in the fact that this bitch wasn’t going to be part of the cocktail staff.

Her first few weeks weren’t fun for the rest of her team. They quickly learned that Croatian Barbie was not one for following the rules being constantly on her phone or texting while walking through the dining room. They found that they were often picking up her slack when it came to the running sidework as picking up an ice bin or stocking glasses might harm her delicate hands. Managers and Shift Leaders alike tried time and time again to make her understand that tray service, while not fun, is also not optional. It was even overheard one night her responding to a SL with “Do it yourself!” when asked to fill the ice bin.

Within three weeks, Croatian Barbie had attached herself to a young, black American man who shall remain nameless. Once that began, not only did she not perform as part of the team, she and her newfound beau would vanish together for 10 and 15 minutes at a time, tables and teammates left wondering what was going on.

Croatian Barbie decided during her first few weeks that she was just too good to be a dining room server. She picked up a few cocktail shifts, and me and the rest of my teammates also noticed the rampant cellphone usage and laziness. We dealt with it because it was only a couple of shifts here, a couple of shifts there.

Croatian Barbie had other plans. Somehow, she hoodwinked the Powers that Be into letting her transfer from the dining room to the cocktail staff. Thanks just so very much, Powers that Be, you’ve screwed me again!

Since she joined my team, she’s proven that she can handle a few tables at a time which is a good thing. She’s also shown that she’s utterly worthless. I’ve never in my life seen anyone use a service station as an armrest as much as she does. She refuses to carry a tray, she refuses to do running sidework unless she hasn’t got a choice in the matter, and she’s become a table thief. In the time she’s been a cocktail I’ve also noticed (being forced to work the same shifts as she) that she doesn’t know how to ring things into the computer despite my teaching her a class on how to do just that. This makes for interesting weekends when we get busy and her tables wonder where their food has gone.

A couple of weeks ago, she came in wearing her hair in pigtails. Her hair is quite long, and at the time had a reddish/purple tint to it. The pigtails were held up with ribbons, and with her top button unbuttoned the way she does to show off her tits, it made her look every bit the 18 year old slut. Her actions with the younger more attractive male guests also show a slutty aspect to her personality. Back to the day in question. There was a guest that couldn’t find her. He wandered around, asking us where she was at because he wanted another beer. Finally, he gave up and was headed for the bar where the one bartender was a little busy. As she was making her way around to the guy, Blowjob Barbie ran up to him and asked if he wanted another one. She then proceeded to serve the guest that had now sat down at the bar. It was later discovered that the man had already closed his tab with Blowjob Barbie and he was now an actual bar guest. We’re not allowed to serve the guests who sit at the bar except under extreme circumstances, and it pisses the bartenders off when we do it anyway. The bartender wasn’t going to take her guest being stolen lying down as she needs money just like everyone else, so she confronts BJ Barbie about it and let her know she can’t take guests from the bar like that.

This is her response: “Everyone wants to order their drinks from me because I have the prettiest face back here!” Let me describe this face to you a little. Being Croatian, she has a bit darker skin tone than most Caucasian people. She adds to this by putting on about a pound and a half of makeup, making her resemble a clown. She has a hint of Asian in her eyes and puts eyeliner on the outside corners of both eyes because “I look like an Egyptian Princess” yet it really just makes her look goofy. The guys apparently tend to like her because of the width of her mouth, nobody wants to actually talk to her. She has braces so her teeth aren’t bad (we all know mine suck so I’m not gonna say anything about hers). She really just looks like a 16 year old that’s trying too hard.

Last week and this week have by far been the worst. Last Wednesday, I somehow got stuck with just her and one of the other…not so work ethically inclined…cocktails. Just the three of us. I was closing/shift leading. Once again, she refused to do anything to help the team and spent most of her night either on the phone or in her mans lap. At the end of the night, she wasn’t happy because she was still there around closing time when she was supposed to have gotten off. I gave her the silverware count and she set off. When she returned, I picked a couple of them up like I do with everyone and I noticed that they were horribly dirty. We have to wash, rack, wash, and polish (or soak then polish) our silverware before we roll it. I looked at her for a minute in disbelief, then went to find Manager G the Fuckin Great because Manager just doesn’t like her and he’s as anal as I am about silverware.

“Manager G, how should I tactfully tell someone I want them to re-roll their entire bin of silverware because they didn’t polish a single piece?”

“Who are you talking about?” he asked.

“Blowjob Barbie,” I replied.

“Hold on.” He put down his rag, and went flying from behind the bar to see what I was talking about. We opened up a couple of them together so he could see what I was talking about. He didn’t say anything else to me, just took the pan of silverware to the table she was cleaning. I don’t know exactly what was said but she took it back to the kitchen. Ten minutes later, she came back. At first glance, the silverware looked like it’d been cleaned, however when I opened a couple, they were still horrible. Back to Manager G and she was hot. She had to take them all apart, polish each piece and reroll it. That’s when she learned that her shit wasn’t going to be tolerated.

The weekend went by with her being as lazy as usual. Then we come to Sunday night. Sunday night, I was again closing, and I was again stuck with her. All night long, I asked her to pitch in and help out with running sidework. Every server had something assigned to them but we were in a groove and working together. It was a pretty good night except for her. She just ignored me when I would ask her to do anything. “Blowjob Barbie, can you get ice?” “Blowjob Barbie, can you stock glasses?” “Blowjob Barbie, you can’t leave your tables for the busser, we only have one tonight. You need to get them clean and reset and ready to go.” Ten minutes later, “Blowjob Barbie, go bus and reset that table!” Still nothing. I got busy with a couple of tables. In the time it took for me to greet and get the orders for both tables, get them into the computer, and get the food and drink back to the table, she still hadn’t done it. That’s when I’d finally had enough of her shit. “You need to get over there and clean that table, NOW!” I almost yelled. She finally got the hint.

Another aspect of my night was to make sure everyone was carrying a tray. I hate using them, but it’s policy and I’m making sure everyone follows the rules. Over and over I caught her not carrying a tray. Over and over I said to her, “Carry a tray” and “Put those on a tray.” She ignored me each time. The last time, she picked up two drinks from the service bar, looked at me, and walked past the stack of trays. That time, I followed her to the kitchen and proceeded to actually yell.

“Blowjob Barbie, when I tell you to carry a tray, that doesn’t just mean when you want to carry it, that means you carry one with everything you take to the table. Tray service is not optional here!”

“Alright!” she snapped back. She had a ramekin of dressing in her hand and was making her way back to the game room with it. Dressing and sides of sauce have to be put on an app plate with a napkin on it, carried on a tray. It’s a professionalism thing and a policy thing.

“THEN TURN AROUND AND PUT THAT ON A TRAY BEFORE YOU WALK OUT THAT DOOR!!!” she refused, and took it to the table.

She vanished after that. I found her in the hallway to the kitchen where the last exchange took place, more or less giving the nameless man from above a lap dance. “You need to get back to your area, Blowjob Barbie, we’re busy out there.” She ignored me and I didn’t feel like arguing. I went to the dining room where I was headed to find a manager. Ten minutes later, she still hadn’t gotten back to her area, and she had a new table. The manager told another server, Ms. A, to take the table. After Ms. A had gotten the drinks, Blowjob Barbie comes out of the break room where she and her man had gone to hide, and tells her, “Don’t worry honey, I’ve got it.” She proceeded to take the table from Ms. A causing a whole new set of drama.

Later that night, the managers pulled her in the office. I would have paid to see the show, because Manager G the Fuckin Great and Manager C the Assistant tore into her so hard that she left the office nearly in tears.

Too bad that bitching still didn’t do anything for her attitude. I caught her last night (Tues.) sitting on the bowling counter where guests pay and get shoes, swinging her legs back and forth playing on her phone. I told her to get down. “I will.”

“No, I mean get down now, and put your phone up.” She rolled her eyes and went back to what she was doing.

“Blowjob Barbie, What is your problem? Why do you think the rules don’t apply to you?”

“Ribeye, what’s your problem? Why are you always picking on me?”

“I’m not picking on you, I’m just tired of you running around here acting like a child! This is a restaurant and you’re at work, it’s time you acted like it!” I didn’t wait to see if she got down, I just let the managers know. That’s just not a good first impression for the guests to see a server sitting on a counter when they should be working, and playing on a phone to boot.

My teammates and I are trying to run her off. She’s an embarrassment to our department and an embarrassment to our store. There are others who are embarrassments too, but she definitely takes the cake. I can safely say that she’s now taken Hawk’s place as the laziest person I’ve ever had the misfortune to work with, and the only one who offers to go home with her male guests in order to get tips from them. She gives her real number out, and I think has gone out with a couple of the guys she’s served.

Thus the name Blowjob Barbie.

This is why I get stressed out at work! I have to deal with people like her! When they don’t do their jobs, I get yelled at by the manager above me for the night, as they get yelled at by the manager above them! I’m tired of it! I want the bitch gone, and so does everyone else!

Remember to listen to my radio segment, recorded this past Monday.

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(segment courtesy of the Murray Wood Show on Newstalk980.com)

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“Bring me some Bailey’s”

Fun times, Hell, alcohol, foreigners, happiness, stupid people 18 Comments »

As you all know from a couple of posts ago, I had a “fun” weekend last week.  Issues with the Expo line, stupid guests, lots of little slutty looking girls that didn’t look old enough to drive much less act like they were and wear what they did.  I saw more camel toes last weekend than I have the entire time at the “Restaurant that shant be named”.  Last Friday night, much like most of the recent Friday nights, I ended up in the bowling/billiard areas of my job.  I hate being in those areas on the weekends because they get even more people who’ve caught the dumbass than normal.  At least in the game room there are still some normal people.

One of my first tables of the night provided a great deal of happiness for me.  Not because they left me a big tip (they didn’t leave anything for me except a complaint), but because they thought they were smarter than I was.

Approaching the table, I see a foreign looking couple.  From a distance they look to be Latin but when I got closer I could see they were Kurds.  Everyone knows that I hate serving Kurds because they don’t tip for shit, but I couldn’t get out of it.  That early in the shift, it was just me on the floor.  Trying not to groan as I walked up to them, I put the most fake smile I possibly could onto my face.   “Hey guys, how ya’ll doing this afternoon.”  I use my hick accent to it’s fullest advantage sometimes, namely because tourists love it.  I used it this time because I was in a mood.

“We tursty,” the guy said with his heavy accent.  I always wonder if Kurdish people just can’t pronounce the th sound or if they’re just trying to be smart.  I wonder the same thing about many black people when it comes to the word ask.

“Well sir, it’s Happy Hour if you would like to get something from our bar.”  I’m still pouring it on even though I’m starting to think I’ve waited on these two before, the girl has really bushy and long red hair and she looks very familiar.

“Bring me someting….exotic,” Adawallah responds.  I decide to bring him something fruity.

“That’s no problem sir, I just need to see your ID first.  And ma’am, what would you like to drink this afternoon?”  I ask, turning to Amatullah of the Bushy Hair and grabbing Adawallah’s ID all at once.

“Bring me shot of Bailey’s.”  If nothing else, these mother fuckers were concise.  No please, no Can I have?, no I would like.  Just Bring this now!  I hate that attitude.

“Would you like that straight up or on the rocks, ma’am?”

“On rocks.”

“Have you got your ID on you, ma’am?”  I ask, somehow already knowing the answer.  She might have long and bushy hair, but Amatullah certainly did not look to be any older than 14 years of age.  She starts digging through her pockets, all one and a half of them, for her ID and manages to fish out a debit card.  She hands me the debit card and tells me “We want start tab,” then goes back to playing her game.

“Ma’am, I would certainly love to start a tab for the two of you but I cannot serve your Bailey’s without seeing your ID first.”

“It must be in car,” she says while racking the next game of pool.

“Would you like to go get it?”  I asked, wondering if she really expected me to bring her drink without it.

“Just go ahead and bring her drink, you see my ID already,” Adawallah chimes in.

I turn to him, “I can’t serve her a drink until I see her ID for it.  Would you like to go and get it from the car for her or does she just not have one?”

“It is in car.  Bring her drink and we get ID later.”

“No, sir, I can’t do that.  Ma’am, would you like me to bring you a coke or tea for now?”  I ask.  I can see the look of hate in her eyes, she knows I know she’s not legal now.

“No, I will be fine.”  That’s quite fine with me.  I go and get his drink and drop it off.  I hang around for a minute to see if they want anything to munch on while they play.  They don’t order anything, and are even shorter with me than they were to begin with.  I guess I really did piss them off.

I decide to keep an eye on them while they play, knowing that she is going to drink out of his drink.  At that time of the day, my only guests are in the billiard room so hanging around to keep an eye on them isn’t a real problem.  I wander through every few minutes or so, mostly making it look like I’m cleaning, occasionally checking on other guests.  Finally, I catch this bitch with the drink in her hand.  I let the manager know, who says she needs to see it before I can take it.  I tell her that she has to keep an eye on them then, and let someone else answer manager calls for a few minutes.

When I go back to check on them again, she’s had more of his drink and it’s a little over half empty.  “Ya’ll doing alright over here?” I ask.

“I no like this drink, I want someting else,” Adawallah tells me, holding it up and shaking it a little.

“That’s fine, sir, let me take this one out of your way then.” I reach out to grab the first drink, and he pulls it away from me.

“I will keep this.”

“But sir, if you don’t like it then why would you want to keep and pay for it?  I’ll just take it out of your way for you and you won’t have to deal with it anymore.”

“Bring me Bailey’s on rocks and I will finish this one.”  When he orders the Bailey’s a red flag pops up in my head and I respond accordingly.

“Sir, I’m not bringing you a shot of Bailey’s, I’m sorry.”  I make to grab the first drink again and he pulls it away from me again.

“Why not?” he asks me with a knowing smile on his face.

“I’m not bringing it because it’s the exact same drink that she ordered, and she has failed to produce proper ID for me.  I’ll gladly bring you something else, but I’m not going to bring a drink that you’re clearly going to give to her.”

He doesn’t try to order another drink, and as I walk off, I guess just to piss me off even more, I see the girl pick up the fruity drink and take a big swallow from it.  Seeing that, I go and grab my manager again.  I let her know what’s going on, and that I’m not going to serve him a shot of Bailey’s that is going to go directly down his girlfriends throat.  She goes and speaks with the guests and comes back.  She tells me that the guy made it quite clear the Bailey’s was for him, and that she made it quite clear that his girlfriend had to have ID to drink and if she was caught drinking out of either the fruity drink I served first, or the Bailey’s that was about to be served, that I would be removing both drinks, they would pay for both drinks, they would pay for their billiards, and they would leave the building.

I don’t like being told I have to serve a guest alcohol, especially when it’s my liquor license on the line if something happens but out of respect for the manager and the fact that TN is a Right to Hire/Fire state, I went ahead and did it.  At least I knew that I’d be able to snatch a drink from them, and that made me happy.

I dropped the Bailey’s off with them and started the waiting game.  I hovered for a little while, let the front desk employees know what was going on, and let the other cocktail servers know what was going on.  If this bitch so much as picked the drink up, they were to let me know so I could take it away from them.

She avoided it for a while,  even when she didn’t know I was watching.  For a split second I wondered if he really did order it for himself, being that he was the only one drinking it.  Then I noticed something:  I noticed that the drink was never getting shorter despite him bringing it to his lips a number of times.  That just made me more diligent.  I had to serve a couple of guests in bowling during this, so I didn’t have my eyes on her the entire time, but when I was up at the host stand, I glanced over to see her pick up the drink and try to kill it.  I nearly ran over to them to get it away before she finished it.  I was happy to notice that when I got there, the straw was still at her lips and I was in time.

I grabbed the drink from her as she was sucking it out of the straw, and it splashed all over her.  That brought me a certain amount of satisfaction.  “What you doing?” she shouted at me.

“You were already told by both myself and my manager that you had to have your ID to drink.  You failed to show either of us a proper form of ID.  You were also told that if you were caught drinking that you would have to pay your tab, pay for your pool and leave.  I’m going to need you to pay for your drinks now.  Would you like to use the credit card I’m holding or would you like to pay cash?”

“We pay cash,” Adawallah said, stepping in front of her before she had a chance to say anything else to me.  He held out a 20 dollar bill to me.  I took it and went to get his change.  I put his change and the credit card I’d been holding on to into a check presenter and left it with them, telling them they had 10 minutes to leave the premises.  I then went to clock out for a break and smoke.  I almost made it out the back door when a manager stops me and pulls me back in.  The guest has stopped at the host stand to bitch about me and accuse me of stealing their credit card.  Manager B the Wise is getting the third degree from these assholes, and I actually feel kind of sorry for him.  I don’t like dealing with them either!  I run back up to the front, and let Manager B the Wise know that their credit card was in the check book that I’d put the change into.  They got their card, almost pissed off that I hadn’t stolen it and given them a reason to bitch at me.

Too bad I was in the right with the situation.  Everyone knows how much of a hardass I am about checking ID.  I’m not letting anyone else slide, so why am I going to let someone who looks like they’re still a teenager slide?  I’m not losing my job over something stupid.

Ribeye

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Mother’s Day Hell

Hell, bad tips, entitlement junkies, flavors, ghetto, stupid people 17 Comments »

Yes, I know it’s been a long time since I’ve posted, and I know it’s been a couple of weeks since we had a new Round Table.  I’m going to get a new Round Table up on Monday.  I’m also going to make some changes to the RagingServer store, and the theme.  The site’s moving to a new server, same domain.

I’ve been a little tired the past couple of weeks.  It’s that time of year again, when the high school brats start to graduate, families come in town, and all come to make my life a living hell.  It doesn’t help that I’ve started my new job as of this week (2nd job, still serving) at a local golf facility and that’s making me a little irritable when I get to work at the restaurant.

I know you’ve all wanted to hear about Mothers Day, and I’m not going to let you down.  I wanted to strangle small children.  I don’t know what it is about Mother’s Day that makes people think they get everything free, but it happens year in and year out.

This year, my first table of the day was one of those discount junkies. It was a table of 6, 4 little screaming brats, the Mother, and the Baby Daddy.  Momma doesn’t want to wait for me to go to the table and proceeds to get up and waddle to the bar to get a drink.  I manage to overhear a few snippets of the conversation she had there while I waited for it..I mean her, to return to the table.  Included but not limited to the following:  “Hennessey..”  “dat’s too damn much”  “fuck dis shit”.  Fun times already.

When she finally waddles back to the table, a few things jump out at my attention that I hadn’t noticed before.  This bitch had some fake nails, and they were fucking huge.  We’re talking 2 and a half inches at least.  They were painted black with gold glitter, and they curved in like the talons of a demon.  More shocking than the nails were the fact that they were only on one hand.  How the fuck do these ghetto assed women eat or do anything with those gigantic nails on their hands?  I’ve seen servers try to wear them and work, and they were the laziest of the bunch!  creepynails.JPG  These nails in the picture are about a quarter of the size but you get the idea.  Anyway, I walk up to the table and have to wait for a minute before I can talk because the fucking crotch stain kids wouldn’t shut up.  “Momma I gon’ get some wangs.”  “Day gon’ brang some roll, Momma?”  Finally, I’d had enough and I more or less shouted at them, “Hello everyone, how are you?”  They shut up right quick when I raised my voice.  Momma Jaquandria puts one of those talons in my face in a ‘hold on’ gesture.  “Let me axe you a querstion.”  I hear ghetto speak every day, but the words ‘axe’ and ‘querstion’ in one sentence was almost too much for me and I nearly burst out laughing at her.

Instead, I felt the need to subtly correct her.  “Yes, ma’am, ask away.  I’ll be glad to answer your question.” If she got the hint then she didn’t let me know.  “Why is ya’ll Hennesey be chahge so much?”   It took me a second to translate, and I’m getting pretty fluent at translating ghetto.  “Excuse me?  I didn’t quite catch that, ma’am.”

“I axed you why ya’ll Hennessey be chahge so much, dat too much money to pay fa some Henny.”

“I’m sorry ma’am, I didn’t make the prices I just follow them.”

“But dis be Muttah’s Day, we pose ta get ouah drank fa fray.  Dat what da commercial say.”  There was no commercial.

“I’m sorry ma’am, but you must be thinking of another restaurant.  We haven’t run any Mother’s Day commercials, especially ones that say we give away free drinks.  That’s illegal here.”

“Well I wan’ my drank fray, you need ta get yo managah fa dat false advadisin.”  I can see how this is going to end.  Thankfully, I was backed up on the no free drinks.

The entire table ordered wings, with the two adults getting double orders.

The food comes.  “Why deez wangs ain’ crispy?”

“I’m sorry?”

“Deez wangs ain’ done, day ain’ crispy at all.”  She shoved a half eaten, fully done wing in my face.

“Ma’am, the wings are fully done, but if you’d like me to have them fried a bit longer I’ll gladly have it done for you.  It’s going to be another 15 minutes or so though, the kitchen is really slammed right now.”

“Dat mean it be fray right?”  I took back all 8 orders of wings, sat them in the window for about 10 minutes and brought them back out.  “Now deez is some wangs!  You gon’ haff ta brang out mo’ ranch fa deez.”  I really wanted to stay and see how she ate the wings with those nails, but I was in a hurry.  I’m going to assume she just sucked the meat off of them.  Grand total of 2 oz. ranch sides:  26.  Total ranch eaten:  All of it.

Toward the end of the meal, they’d finally pissed me off beyond return.  “Ma’am, I’d appreciate if you could keep your children from throwing their bones onto the floor.  That’s what the big bowl in the middle of the table is for.”  She responded by throwing a bone onto the floor in front of my face, then asking for the manager.

They ended up paying for the entire meal, and stiffing me on a 90 dollar check.  I wasn’t surprised as they were nothing but ghetto trash.

The rest of the day was much like that table, and by the end of the day I just wanted to down a bottle of aspirin and sleep for a month.

Do us all a favor, and eat with your families at HOME on Mother’s Day, not out in public.  You know who I’m talking to.

Ribeye

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Slow nights…

Hell, bad tips, demon kids, entitlement junkies, ghetto, redneck people 1 Comment »

It’s been slow at work. It’s been slow at work all week long. I’m tired of going to work to make no money. I know the economy is slow, but come the fuck on. Not only is it slow, but the only trash that is coming out to eat is trash that doesn’t want to leave me a tip.

Tonight, in the bowling alley, it was a swirl of ghetto redneckyness. I had a couple of really nice lanes, ones that tipped me around 35%. Those two lanes didn’t make up for the other 7 I served that didn’t leave me jack shit!

First we have Deflanaqueesha and her kids. “Hey you!” I hear while I’m at another lane. “Is you our waitah?” I still don’t know who is yelling at me so I choose to ignore it and keep taking my order. Then I feel the tapping on my back. Within seconds, the tapping becomes a light beating and I finally turn around. “What the Hell is your problem?” I yell before actually seeing that there’s a little boy standing behind me.

“My mommah wanna know if you is our waitah. She say if you is ta come ovah here.” The little brat ran down to the next set of lanes and proceeded to yell to his mother, “Dat man yell at me mommah.” This little fucker couldn’t have been more than 6-7 years old. Knowing what I was about to get myself into, I chose to continue taking my time.

When I finally did get to their lane, Deflanaqueesha didn’t give me a chance to talk. “Who da Hell do you think you is yellin at my baby like that? How the fuck dare you?”

“First of all, ma’am, your child came to me while I was with another guest. Your child didn’t let me finish doing what I was doing before he started yelling at me. YOUR CHILD chose to start beating me in the back rather than wait for me to finish doing what I was doing, so yes ma’am, I yelled at your child. I apologize, I lost my temper, but I’m not going to have some little kid beating me in the back when I’m busy doing my job!”

“How is you gon’ talk to me like that? I am the customah, you need to treat me with respect.”

“Well how about this, ma’am. I won’t disrespect you, and you keep your kids at your lane with you and supervised, like they’re supposed to be. What can I get for you to drink.” She muttered under her breath about me for a bit but I had to keep her from going off on me somehow. She ended up getting half her food comped for being “cold” with steam coming off of it, and left me a dollar on a 30 dollar check. Fucking dirty assed snatch licking whore.

Then we come to the rednecks in the pool room. I hate rednecks. I hate them with a passion. I walk into the pool room which my co-workers had been neglecting for the most part, and I see a group in the corner. They have drinks and food, so I don’t think anything about checking on them. They weren’t my guests. I walk past them and go on to the people I was already serving.

Once again, I hear yelling. “Hey boy.” I ignore it, not sure if they’re yelling at me or not. I hear another yell, this one more centralized and much closer to me. “Hey waiter!” Fuck you, bastard, I don’t respond to the names ‘boy’ or ‘waiter’. I turn around, and I see a tall, maybe 6′6 or so, and stocky white guy wearing a red and white striped polo. He’s got an empty beer bottle in his hand. “I need anotha beer, boy.”

“I’ll make sure to tell your server you need another one then.”

“We done paid her, why don’t you go get me one. Brang us some shots uh Jager too.”

I can see just how drunk these mother fuckers are already, so I just kind of smile and nod and walk away. Less than a minute after I get back into the bowling alley, Big Red comes around the corner yelling, “Wheres da Jager at?”

I think maybe his girlfriend was embarrassed at how he was acting out in public, because when I finally rang in an appetizer sampler for them, 15 dollar check, she tips 5 bucks and writes “Sorry bout everythin” on the bottom of her credit card slip. I personally think that Big Red was a bit abusive with how she was cowering every time he came close to her.

Apparently he and his friends got a little pissed off at how much their pool tab came up to because they were pissed as hell when it came time to pay for it. The door “bouncers” and manager made sure they were escorted out afterwards.

This is the kind of shit that happens on a slow night. This, and the 38 bucks I made before tip out on an almost 600 dollar night of sales.

And people wonder why I hate working in the bowling/billiard area where I’m forced to serve nothing but trash. I don’t know why I keep getting screwed over there, but it’s really starting to piss me off. The game room is where I’m strongest, and where I make actual money despite having to serve trash within the great people.

If you’re going to act like you’ve caught the dumbass, if you’ve caught the dumbass, or if you’re just plain stupid, don’t bother coming out in public. Your actions cause people to plot your deaths….vividly.

Ribeye

As an add on to the original post, I’d like everyone to take the time to visit the RagingPartner’s site, FrontDeskBlog.  It chronicles the life of a Front Desk Manager for a hotel.  Funny stuff there.  

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